Customer Service Full Time
Resume:
KATHREEN OSIT BASALLO
PROFILE
To seek and maintain full-time position that
offers professional challenges utilizing
interpersonal skills, excellent time
management and problem-solving skills.
Organized and dependable candidate
successful at managing multiple priorities
with a positive attitude. Willingness to take
on added responsibilities to meet team
goals and contribute to the establishment’s
long-term success.
CONTACT
PHONE:
LINKEDIN:
linkedin.com/in/**********@*****.***
EMAIL:
**********@*****.***
CERTIFICATES
Customer Service Excellence - (12/2021)
Medical Coding - (11/2021)
Customer Service - (02/2020)
Basic Arabic - (07/2019)
Social Media and Marketing - (07/2016)
LICENSE
UAE DRIVERS LICENSE
ISSUED: 27/10/2021
EXPIRY: 26/10/2023
LANGUAGES
English
Professional Working Proficiency
Tagalog
Native or Bilingual Proficiency
Basic Arabic
Limited Working Proficiency
WORK EXPERIENCE
COUNTER SALES EXECUTIVE
AL MASAOOD LLC
06/2021 - Present, ABUDHABI UAE
Invoicing, quotation, delivery notes for walk-in customers and follow up the client of their outstanding payments through email or telephone call.
Demonstrate a variety of mathematics such as cash handling, managing deposit and executing the orders of the customer and follow up their orders to prevent delay and frustration.
Answer customer inquiries via telephone calls or walk-in customers, coordinating with other staff in the office and replying to emails.
Directed sales support staff in administrative tasks to ensure smooth operations.
Track the daily sold products and re-ordering from the warehouse.
Coordinated with parts department to determine availability of necessary components.
Ordering monthly consumable products such as office supplies. WORKSHOP SERVICE ADVISOR
AL MASAOOD LLC
04/2018 - 06/2021, ABUDHABI UAE
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Coordinated with parts department to determine availability of necessary components.
Assign orders or jobs to the technician as per skill metric. HOUSE KEEPING ATTENDANT
SERCO MIDLLE EAST LLC
10/2015 – 10/2018, HEALTHPOINT HOSPITAL MUBADALLA UAE
Ensure that all facilities and area are well clean and sanitize.
Assist the patient/client as needed.
KEY SKILLS AND CHARACTERISTICS
Administration – Sales Processes
Computer Literate (Microsoft Office - Word, Excel, PowerPoint, Outlook) Knowledgeable in Key loop Drive(Auto line)
Excellent in Customer
Service Hardworking, Passionate Strategic,
Enthusiastic, Self-motivated, Empathetic
EDUCATION
INTERNATIONAL ELECTRONIC AND TECHNICAL INSTITUT
06/2007 - 01/2009, PHILIPPINES
INFORMATION COMMUNICATION AND TECHNOLOGY
PEDRO E. DIAZ HIHG SCHOOL
06/2021 - 03/2005, PHILIPPINE
SECONDARY DIPLOMA
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