Mahedi Hussain

** ********* ****

Liverpool, Merseyside,

L18 1EF

077-***-*****

ady2lk@r.postjobfree.com

Dedicated Retail professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Area Sales and Operation Manager. Tessuti Ltd, JD Sports PLC (September 2021 - Current)

•Responsible for 10 stores, inc. flagship store and in charge of 250 employees

•Exceeded 2019 sales by 67% with a total turnover more than £17 million

•Implemented a service-centred mentality across stores and achieved 3.84% PTN for Kiosks sale (Highest in the fashion division)

•Introduced management/staff training program cross the fashion facias, was played an integral part in creating first ever fashion only training programme.

•Achieved operation-sales balance by relocating staff/restructuring teams. 80% of the team was promoted to the higher role from within

Retail Manager, Secondment. Giulio Fashion, Kingston Upon Thames (June 2021 – Sept 2021)

•Recruited and trained the management team for the new store.

•Adapt the new business to JD Sport PLC operation

•Supporting Store Managers in all aspect’s operation & compliance

•Assisting Managing Director with Structuring of business

Multi-Site General Manager. Tessuti Ltd, JD Sports PLC (Sept 2019-Jun 2021)

•Responsible for Tessuti Flagship Store, Boss Concession, Scott’s Menswear and Armani Exchange (multi brands and multi facias)

•Inspire and lead Store Management and store team to deliver across all KPIs including sales, customer service, visual, loss prevention, and cost control.

•Deputies for Area Managers for North and South and be responsible for 19 stores.

•Overseas visit for brands understand and maintaining good relationship

General Manager. Flagship Mega Store, Trafford, Centre (Nov 2018- Aug 2019)

•Opened and managed the first ever mega store and the highest turnover store.

•Coached team of over 40 sales associates, 5 junior management, and 2 assistant managers.

•Managed budget implementations, employee reviews, training, staff schedules, and brand relation

•Performed risk analysis to improve overall profitability.

Store Manager. Tessuti, Liverpool (Mar 2016 – Nov 2018)

•Driving sales through training, creating efficient operational methods, setting standards to provide excellent customer service, and using KPI to measure success. Withing 2 years improved store turnover by 266%

•Recruited managers and assisted with opening of new stores (Armani Exchange and Tessuti Flagship Concept Store). All my management team progressed to store management role within the company.

•Conducted quarterly store inventories with shrink results of less than 0.18% of sales.

Menswear Manager. Flannels Group Ltd, Liverpool (Feb 2014- Mar 2016)

•Luxury brand mix (Stone Island; Moncler, Prada, Gucci, Tom Ford, Dolce & Gabbana).

•Trained team members in successful strategies to meet operational and sales targets and achieved £7 million turnover, highest turnover in the company.

•Key role in implementing change, creating more efficient operational methods across all areas and in particularly stock control (delivery, stock-take, stock loss prevention)

Assistant Manager. Hugo Boss, Bullring, Birmingham (Nov 2010 – Jan 2014)

•Driving sales performance through setting service standards and managing KPI's.

•Working towards company expectations on sales targets, UPT, and Data capturing.

•Delivering World Class Mystery shop result every month (Representing Bullring and won National Customer service of the year)

•Making commercial decisions based on merchandise reports, challenging visual layouts to maximize growth.

Supervisor. Flannels Group LTD, Liverpool & Birmingham (Feb 2007- Nov 2010)

•Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

•Would supervise store's weekly brand audit and deal with any discrepancies.

•Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Sale Assistant. Millets Outdoor Group, Lichfield (Feb 2002- Dec 2006)

•Carried out day-day-day duties accurately and efficiently.

•Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Sale Assistant. Sports World International Ltd, Lichfield (May 2006- Sept 2006)

•In sports world, I have gained confidence in dealing with customers in very busy environment and learned how to approach sale work.

Education:

BA (Hons): youth and community Work (September 2005- July 2008)

Liverpool John Moores University - Liverpool

A-Levels (September 2003 – July 2007)

Nether Stowe High School - Lichfield

Physical Education, Business Studies and Mathematics

GCSE (Sept 1998 – July 2003)

Religion Education, Mathematics, Physical Education, English Lang/Lit

Double Science, Geography, Art, Food Tech, and French Language.

Certifications

UK Junior Mathematical Challenge 2000, Gold Certificate

Millennium Volunteers 200 Hours of Excellence, Staffordshire Youth Service (2003-2004)

Duke of Edinburgh Bronze Award, Excellent of Achievement Award for Overseas Work (2005)

Coach Start Certificate Course, City of Wolverhampton College (2005)

Welfare Champion, JD Sports Fashion plc (2021)

Mental Health First Aider. Mental Health First Aid (MHFA) England (2021)

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