Customer Service Operations Manager

Quintin D. Robinson

Logistics Manager Profile

Eugene, OR 97401 • 651-***-****

************@*****.***

Areas of Focus

Logistics Management

Team Leadership

Warehousing Processes

KPI / Data Analysis

Operational Enhancements

Inventory Management

Reporting / Documentation

Safety Protocols

Performance Assessments

Efficiency / Productivity

Monthly / Quarterly Reviews

Customer Fulfillment

Shrinkage Reduction

Budgeting / Cost-Saving

Compliance / Integrity

Education

Bachelor of Science

Technical Communications

University of Missouri Science

And Technology

Technical Skills

Microsoft Office Suite

(Word, Excel, PowerPoint, Teams)

SharePoint

One Note

Adobe InDesign

Adobe Reader

Adobe Photoshop

Adobe Framework

Camtasia

HTML

Windows XP / Mac

SAP

Scale

VMware

Summary

Results-focused and forward-thinking logistics professional with expertise in shipping, receiving, and warehousing products in an efficient and organized manner. Skilled in optimizing daily workflows, improving processes, implementing safety precautions, and analyzing key performance indicators to inform key business decisions. Dedicated to upholding sufficient inventory levels and identifying any variances in logs. Articulate communicator with solid interpersonal skills and the ability to generate reports for senior management.

Professional Experience

World Athletics Championships Oregon22, Eugene OR

Logistics Manager May-Sep

2022

Manage internal logistics for athlete and staff, manage a 50 person team of union-based contractors, developed and implemented a comprehensive freight and logistics operational plan. Collaborated with team of 150 staff & 500+ contracted vendors, 214 athlete team delegations to receive national and international shipments & deliver equipment and supplies throughout international sporting event. Repeated the process in reverse for the removal and departures at completion of event.

Developed and implemented logistics & freight plan for over 2,000 athletes, 1,400 officials, 1,000 contractors, for the largest track and field event in the world in 2022

Weyerhaeuser, Eugene OR

Transportation Supervisor Feb-Dec

2020

Fostered a team of 10 company drivers, and 50 contractors to create a change in safety culture and overall optimization. Provided monthly safety meetings, monitor driver whereabouts through GEOTAB, audited driver/forest, engaged with various customers, ran a cost center to provide forecast, plan and refine budget.

Increased fleet by 30% through recruitment and building driver relations.

J.B. HUNT TRANSPORT, Portland, OR Jul-Dec

Fleet Manager / Regional Planner (Intermodal) 2017-2020

Strengthen a team of 80 by driving productivity, providing visionary leadership, and monitoring loading and unloading to verify safety. Advance customer satisfaction through timely and accurate deliveries. Enhance team performances with training opportunities, assessments, constructive feedback, and directives.

Reduce turnover rate by 25% due to solid employee relations, timely payroll, and fair scheduling; recruited and onboarded 11 additional drivers.

Achieved recognition for 2 years of accident-free operations.

Decrease delivery times by assessing freight mix and adjusting routes.

Successfully pursued and secured a Leadership 101 Certificate.

Operations Supervise (Final Mile), Minneapolis, MN Jul 2016 - 2017

Analyzed returns stock for a major account and spearheaded all logistics coordination including, packing, shipping, stacking, and storage. Centralized all key data and information into the SAP / SCALE system for easy accessibility by carriers. Addressed customer complaints promptly by launching a root-cause analysis and utilizing a solutions-based approach to problem-solving.

Built a solid rapport with cross-functional team members and collaborated weekly with the Operations Manager and Director; regularly met targets.

Lowered turnover rate by 80% by placing value on employee feedback.

Verified safety protocols were adhered to and ran equipment inspections.

Obtained ideal costs and higher profitability by shifting freight capacity.

Firestone Compete Auto Care, Apple Valley, MN Jul-Aug 2013 - 2016

Service Manager

Served as the driving force behind profitable operations at several locations. Advanced outcomes by leading a team of up to 15 technicians, directing in-depth training and performance reviews. Upheld high standards of safety, compliance with regulations, and workflow optimization strategies.

Prioritized customer experiences and satisfaction; fulfilled warranties.

Honored with multiple awards including the Leadership Award, Best Store in the Twin Cities, and Metro Best Customer Service (2015).

Achieved an increase of 8% in tire sales due to exemplary strategies.

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