Customer Service Carson City
Resume:
AnnMarie Southern
Carson City, NV 89706
*************@*****.***
Special Skills
Microsoft Office, including Word, Excel, Google Drive, Outlook
Upbeat attitude, Organized, and Dependable
Works efficiently with team members to establish goals and maintain a positive working environment
Employment
03/2023-Present. SAS Retail Services
Lead Retail Merchandiser
Reno, Sparks, South Lake Tahoe, Truckee
Perform resets, merchandise, maintain product planograms, place price labels, place/install point of purchase signage, down stock inventory, suggest and place orders, and share product information with customers and store associates, build relationships with store managers, associates, and freight crew. Lead a team of 1-20 individuals, Responsible for leading a team, as well as individual efforts of 6-25 in performance of reset, rollout and remodel activities through all phases until project completion. Ensure safety precautions are being followed and written reports of incidents are completed in a timely manner, responsible for coaching and on the job training of field personnel, Effectively communicate with team members of all levels including daily touch points with management to ensure they are informed of project happenings
2/2022-03/2023. Carson City Toyota
Service Cashier and Appointment Scheduler
2590 South Carson Street, Carson City, Nevada 89702
Greets customers at the cashier window in a pleasant and professional manner, computes customer bills, receives cash, checks and credit card payments from customers; records amount received, makes change and issues receipts to customers, verify the accuracy of the customer's bill using the dealership's computer system, direct customers who have questions to the appropriate person, record monies received on a daily settlement sheets and verifies against cash on hand, checked in and out rental vehicles, scanning repair orders, invoices, and purchase orders into customers’ accounts, answer phones promptly in a fast paced setting, scheduled appointments, use of dealership software; Reynolds & Reynolds, Dealer Daily, Cross Checks, as well as Microsoft Programs.
07/2021-02/2022. Reno Initiative for Shelter Equality (RISE), Our Place
Certified Peer Support Specialist
605 South 21st. Street, Sparks, Nevada 89431
Responsible for the overall care and administration of the facility, cultivating a comfortable and therapeutic environment and a culture of respect as well as providing excellent quality, compassionate care for guests. Begin and complete shifts by writing and reading staff logs and communicating with on-site volunteers and co-workers with accurate pass down of information for oncoming shift. Create and maintain a safe and welcoming environment. Proper training on the refusal to tolerate harassment and discriminatory actions or remarks as well as the use of de-escalation techniques and cultivating trusting relationships. Engage with and contribute to the wellbeing of the adults and children in the homes. Assist in the navigation of our program and guidelines as well as consistently applying shelter guidelines, rules, policies, and objectives.
Adhere to the policies and procedures of the Reno Initiative for Shelter, Equality, and Washoe County Human Services Agency. Thoroughly and accurately, document all pertinent incidents and referrals that take place throughout the shift and communicate to caseworkers, management, co-workers, and any outside agencies if needed. Engage individuals to maintain Our Place and work together as a community to keep the space clean and organized. Work with guests to co-create chore lists that work with their strengths so that everyone contributes Maintain strict confidentiality of all guest information apart from instances mandated by law. In such cases, follow agency protocol for reporting abuse/neglect and proper responses when encountered. Adopted a trauma07/-informed, flexible approach to the work that identifies problems as external from individuals
07/2019-07/2021 Bulldog Cyber Café and Billiards
Internet Attendant, Customer Service Representative
251 Jeanell Drive Suite 9, Carson City, Nevada 89706
Aid customers with computer assistance oftentimes troubleshooting issues and answering questions regarding software such as Microsoft Office and Adobe. Provide services such as encoding, printing, downloading, editing, and uploading gamer profiles to players’ accounts. Keeping detailed logs of the equipment including names, time (start and finish), proper identification, deposit, and product used, games, and software. Storing all completed logs safely and securely. Accurate inventory of the café by adding all incoming items to store count and deducting at the end of shift. Cash handling. Providing supervision for minors ensuring they are safe, enjoying themselves, always having contact information of a guardian, and proper steps to take if there was an emergency. General cleaning and stocking duties.
04/2017-07/2019 State of Nevada Division of Child & Family Services
Administrative Assistant I
2533 North Carson Street, Carson City, Nevada 89706
Front desk, checking visitors in and out by requesting proper identification, customer service, answering phones, filing, scheduling visits, use of Word, Excel, and Outlook. Use of NCJIS for fingerprint verification and tracking. Supervised visits between parents, children, and families. Editing court documents for Social Workers before submitting to courts. Redacting information accordingly from documents for clients or attorneys. Taking meeting minutes, arranging travel for social Workers, foster parents and/or children including submitting to Central office for approval, booking hotel rooms, car rentals from fleet or rental car agency, and collecting all the receipts once travel was completed for reimbursement and tracking multiple travel claims at once to make sure the amount reimbursed is accurate and timely. Organizing files for social Workers and creating new files for children in DCFS custody including organizing those following strict guidelines so documents can be obtained easily in a courtroom setting.
12/2016-10/2017 Western Nevada College
Peer Mentor
2201 West College Parkway, Carson City, Nevada 89703
Assisting students with completing applications for admissions, financial assistance, and a variety of other forms, maintaining student files by collecting data and logging information on spreadsheets using Microsoft Excel, scanning documents into student profiles, clerical duties, answering phones, assisting students, and booking appointments, assisting students with the enrollment process; scheduling orientations, making reminder calls. Administering placement tests while following guidelines and informing students of the rules, overseeing the enrollment process until the finalization of enrollment.
01/2014-06/2016 Tony’s Sew and Vacuum
Manager
335 Fairview Drive, Carson City, Nevada 89701
Assist customers with general sales and customer service needs; repairs on vacuums and sewing machines; Perform regular inventory control; Data Entry, Cash handling, tracking sales, deposits, and deductions using QuickBooks; timely and accurate payroll processing, quality assurance, Shipping and receiving, communicating with various vendors, building lasting relationships with customers, month end reporting, executed conferences and meetings. Human Resources: selecting applications from application Poole to interview, scheduling interviews making sure the date/time does not conflict with other team members on the panel, interviewing potential employees, establishing interview questions, staffing proper schedules to meet employee’s availability, maintaining all employment files and collecting proper documentation when hiring new employees.
01/2013-06/2014 DK Logistics
Warehouse Manager
3130 Deer Run Road, Carson City, Nevada 89701
Production lead; human resources including recruitment, scheduling interviews with potential employees, new hire packets and maintaining employee files. Creating and maintaining spreadsheets using Excel to track productions; organizing and maintaining files for upcoming productions; Shipping and receiving; Creating Bill of Ladings and communicating with shipping companies on truck deliveries; Inventory; Palletizing; scanning productions into Dropbox; frequent use of Microsoft Word, Excel and QuickBooks to generate reports for accounts receivable, profit loss for lenders, forecast budgets, invoicing(including collections for past due accounts), payroll, and paying bills with a connected bank account. Implementing policies for safety following strict OSHA regulations.
Education
Carson High School
High School Diploma
Western Nevada College
Carson City, NV
Associates of Arts
Major: Management
References
Available upon request.
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