Customer Service Property Management

Patricia S Dawson

********@***.***

815-***-****

OBJECTIVE

The multitask abilities I have developed with strong customer service and excellent communication skill is a strong asset. Being able to create an environment where people feel they can collaborate. Who in crunch time are loyal and responsive.

Education

• Major: 1997 IREM Member

• Minor: Accredited Residential Manager, Managing Community Associations Portland, Oregon 1998

• Related coursework: Fair housing laws, section 42, section 8, how to handle media in a crisis, Time management, O.S.H.A., Transunion Credit Reporting, Rentroll 101, Powersite,1 BCL 1, Word, Excel.

• Major: Cosmetology 1974 Wheat Ridge Cosmetology

• Minor: Business

• Related coursework: Worked with the public and problem solving. High sales. Skills & Abilities

• Operational and financial aspects, budgeting forecast and cost control.

• Ability to work effectively and lead with a staff in a fast paced environment.

• 12 years of property management experience, From 24 story high rise, high end rents property, corporate rentals, to 240 units and rehab of a large property.

• Tax credit property.

• Monitoring market conditions, evaluations, competition, community activities and financial climate.

• High accuracy with deposits and all paperwork.

• Three million-dollar budgets.

SALES

· Increased income $10,000 per month in 10 months on Summit property. Cut costs $5000 first month, on Tenn. property.

· Increased sales of convenience store and service station from $65,000 to $250,000 per month in 6 months.

· Goal focused.

COMMUNICATION

· Customer service coordinator, proactive to needs, resident retention and resolutions. · Social activities.

· Time management.

· Supervise the process of or perform renting lease renewals.

· Teach documentation to all staff.

· Enhance personal worth and dignity of every person.

· Cultivate growth of property.

LEADERSHIP

· 1997 ARM Treasurer of Portland, Oregon

· 1998 ARM Chairperson of Portland, Oregon

· CASA Certification

· Livingston County Board Advocate and Animal Cruelty Advocate

· Advocate for disabled brother for 11 yrs. Dealt with the State of Ill. Health dept. and Medicaid.

· Manager of private homes and apartment owners of Livingston County, Illinois 2005-2017

· Owner and Stylist of Patti’s Haircutting Cabin, Pontiac, Illinois 2003-2017 JOB TITLE COMPANY DATES FROM - TO

· Owner and Stylist of Patti’s Haircutting Cabin, Pontiac, Illinois 2003-2017

· Ledic Property Management, Community Manager Nashville, Tenn. 2000-2002

· Community Property Manager in Portland, Oregon Summit Property Management, Archstone REIT and Bowen Property Management Companies 1996-2000

References – provided upon request

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