CL

Christine Ji Yoon Lee

Professional Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Work History

Gerber Group - Cocktail Waitress

New York, NY

02/2018 - Current

Cipriani - Fine Dining Server

New York, NY

10/2016 - 03/2020

Proactively preparing for large parties and reservations, anticipating planning and staffing needs

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Monitored guests for alcohol intake to appropriate levels and took measures for inappropriate behavior.

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Addressed customer complaints with management and served replacement menu items as time accordingly

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● Providing friendly and attentive service

Bussing and resetting tables to try to get through all the covers as possible

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Presented menus to guests right after seating and answered questions about menu items, making recommendations upon request.

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● Served alcoholic and non-alcoholic beverages in bar environment.

● Collected payment for food and drinks served, balanced cash receipts. Setting up service station meant doing most of the garnishes which were brandy cherries, olives, fully stocking on wines as backup

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● Suggested wine pairings to go with specific menu items.

● Processed orders and sent to kitchen employees for preparation. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

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Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

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ady2fl@r.postjobfree.com

305-***-****

Flushing, Ny 11354

Skills

● Skills and qualities:

Organized server of 6 years with strong

time management skills. Detail oriented

and able to learn new tasks quickly and

efficiently. Efficient server with strong

interpersonal and coaching skills. Hard

worker under pressure. Work well with

others. Making a real connection with

guests.

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● Objective:

My goal is to obtain a long term

position in a thriving establishment

that shares my passion for hospitality. I

am eager to learn and gain the respect

of my coworkers and employers.

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Education

05/2016

Johnson & Wales University - North

Miami

Miami, FL

Bachelor of Arts: Hospitality Management

Kyu Miami - Server

Miami, FL

01/2014 - 05/2016

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

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Printed dining checks with total due, collected payment and offered receipts to complete transactions.

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Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

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● Water service as soon as a guest is seated (sparkling, flat, or tap) Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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● Served food and beverages, mostly paying attention to customer needs.

● Processed orders and sent to kitchen employees for preparation.

● Checked guests' identification before serving alcoholic beverages. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

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Shared knowledge of menu items and flavor palettes, having customers to make personal decisions based on taste and interest.

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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

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