Jody Ciccone-Boadwine

Information Security Engineer • Coon Rapids, MN 55433 • 763-***-****

ady2es@r.postjobfree.com • linkedin.com/in/jodycicconeboadwine

Experienced Security Engineer with 6+ years of expertise in managing various security programs, implementing multiple security tools, and handling high-pressure situations during on-call rotations. Proficient in Jira, Scrum, SIEM, MS Sentinel, MS Defender suite, Cisco products, Azure, AD, phishing investigations, and campaigns. Skilled in designing and implementing vulnerability management scanners, reports, and cadences per PCI-DSS. Demonstrated ability in creating SecOps SOPs and technical documentation, implementing incident report procedures, and managing external digital certificate renewal tracking process.

Professional Experience

Bluestem Brands, Eden Prairie, MN

Information Security Engineer 01/2017-Present

Promoted from Information Security Analyst to Information Security Engineer – 01/2019

Promoted from Technical Support Analyst II to Information Security Analyst – 01/2017

Due to my role in the Operations Center at Bluestem from 2015 to 2017, one of many social networking connections was with the Director of SecOps. I was engaged in many ATO events with SecOps afterhours and landed a position on the SecOps team responsible for the Vulnerability Management program.

Responsible for the organizations Vulnerability Management program.

Design, and implement vulnerability scanners within multiple segmented networks performing authenticated scans per PCI-DSS.

Design, and implement network and asset vulnerability scan cadence per PCI-DSS.

Design, and implement vulnerability scan templates and reports.

Hosted internal departmental vulnerability management meeting cadence.

Utilized BI reporting tools to parse vulnerability data for multiple internal IT departments.

Experience with multiple Security SIEM tools, reviewing logs for anomalies, identifying potential security threats, and implementing effective solutions.

Design, review, and creation of multiple SecOps SOP’s and technical documentation.

Design, and implementation of the SecOps On-Call Daily Incident Report Procedures which follows the NIST Computer Security Incident Handling lifecycle.

Responsible for the organizations externally signed digital certificates renewal tracking process utilizing Jira and AppViewX.

Design, and implement the organizations wireless Rogue AP event actions and reporting procedures per PCI-DSS.

Experience with Phishing mailbox procedures and internal campaigns.

Experience with Cisco Umbrella Activity Searches, Investigations, and Policy Components (Global Allow and Block listings).

Experience with Mimecast Administration Console Message tracking, Archive Searches, and blocking malicious senders email addresses and domains from the organization.

Experience with Microsoft Sentinel, Microsoft Defender suite, Microsoft Azure Active Directory.

Bluestem Brands, Eden Prairie, MN

Technical Support Analyst 01/2015-01/2017

Promoted from Tech Support Analyst to Tech Support Analyst II – 01/2016

Bluestem in 2015 was utilizing Wipro IT consulting services for all their Operation Center needs. I was brought on to provide this service in house during weekend afterhours as the sole Technical Support contact, monitoring multiple eCommerce websites, and the corporate infrastructures health. I designed, created, and reviewed many of the OC’s SOP’s and technical documentation that exist today.

Operations Center Technical Support during afterhours/weekends of parent company’s ecommerce retail brands websites, and corporate systems infrastructure health.

Managed multiple corporate knowledge base systems.

Monitored and reporting monthly corporate system patching cycles.

Managed internal and vendor incidents and service requests.

Monitored multiple job process servers for business impacting job processes.

Monitored business impacting data file transfers from external data processors.

Monitored and reported on all internal impacted major incident activities.

UnitedHealth Group, St. Louis Park, MN

Technical Support Analyst 09/2013-01/2015

Promoted from Technical Support Analyst to Technical Support Analyst II – 09/2014

I was brought on at the creation of the Optum Cloud Support Center (OCSC) which is the IT Service Desk for the Optum Cloud Dashboard. Our responsibility was to onboard 300,000 external providers and provide fist level customer and technical support. I designed, created, and reviewed many of the OCSC’s SOP’s and technical documentation.

Regis, Minneapolis, MN

Help Desk Analyst 05/2013-09/2013

I was brought on to the Regis Help Desk to assist with the project of upgrading Regis’s 7600+ national salons with new hardware and software upgrades.

Education

System Administration (2013)

Brensten Education, Minnetonka, MN

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