Bob Zhang

** ******* ** ***********, ** ***** 516-***-**** ady2em@r.postjobfree.com

Bilingual Mandarin/English Customer Service Representative

Summary: 15+ years of bilingual Mandarin Chinese /English customer service. Experienced in billing, payments, technical problems, and opening new accounts. Ranked at the top 10 each year in all metrics, with an almost perfect attendance rate. Friendly, confident, and self-sufficient. Proficient in Microsoft Word.

Professional Experience

DISH NETWORK 2008-2023

Customer Service Representative

Answered thousands of incoming calls regarding billing, payments, technical problems, and new accounts

Satisfied customer demands with a first call resolution

Skilled in both English and Mandarin calls

Improved the quality of international customer service

Marketed and promoted satellite TV service to Mandarin customers

Utilized my knowledge and skills to resolve customers' concerns

Respectfully listen to customers questions and complaints and patiently resolve their issues

Experienced worker in a fast-paced environment, calm under pressure, and an excellent teammate

Engaged and tailored each interaction with customers

Skilled in online chats to satisfy customer requests.

Currently, completed a CSR Training from Modivcare and worked about month.

Education

Bachelor of Science in Business Management; FINANCE AND ECONOMICS UNIVERSITY