ANA LIA MORLETT, LSSBB, MSIT, MC, PMP, CCHW, ITIL

Phone: 915-***-**** www.linkedin.com/in/analiapmp E-mail: ady2d5@r.postjobfree.com

Experienced fully bilingual (English/Spanish) results-driven program & implementation manager with over eighteen years’ knowledge working with private high-profile global and non-profit organizations. Analytical with strong people-management skills, as well as outstanding portfolio/project management and conflict management skills, focused in structuring, standardizing, and streamlining organization processes to develop best practices, implement more efficient methodologies and create strong cohesive teams. Natural leader capable of independently achieving operational directives and targets, as well as inspiring people to utilize their unique talents to leverage the strengths of the team and accomplish the mission. Have a natural drive for an ethical and enthusiastic approach to any event in life.

PROFESSIONAL EXPERIENCE

ASCENSION SETON TEXAS Performance Improvement & Project Management Office Lead

●Work with Executives and other leaders to guarantee project visibility, including KPIs, ROI, etc. to determine project status for Executive decision-making.

●Support NAtional team develop, manage and implement contingency plans for strikes around different ministries.

●Manage projects with varying levels of complexity and identify and mitigate potential risks; develop requirements, manage change control, and track schedules and cost performance while ensuring project activities are aligned with business objectives.

●Establish and improve client communications; maintain ongoing relationships.

●Develop & implement best practices and business improvement processes.

●Ensured that the projects meet quality standards and client expectations (KPIs).

●Oversees functioning of assigned projects/project teams collaborating with executive leadership to access necessary resources. Manage resources, process and quality assurance of projects within scope of responsibility.

●Develop and update the ongoing management plan. Monitors and ensures that detailed project plans, reporting mechanisms, issue resolution processes, and communications are timely and meet quality guidelines.

04/2019 - Present

GREAT EL PASO CREDIT UNION (GECU) Project Manager Senior Consultant

●Worked closely with the project sponsor(s) to develop the scope and deliverables for new/modified projects. Developed the project plan in accordance with the scope and deliverables of the project.

●Lead the assigned resource(s) to implement each project according to the project plan and in accordance with credit union's Project Management Methodology.

●Actively researched and stayed informed of evolving technologies in the financial services/product industry that may improve the operation of and the products and services provided by the assigned department.

●Maintained and understand compliance to ensure that work complies with credit union’s established policies, procedures and applicable regulations.

●Developed test scripts and test new or modified software, verify the test results, and accept or reject the new or modified application and products.

●Coordinated with management, users, vendors, and IT to ensure maximum utilization of desktop and automated sales tools.

●Assisted in the development of training for staff on all IT systems and tools. Recommended system enhancements and developed business cases as necessary.

●Participated in the evaluation and selection of computer software solutions with third party vendors, users, and IT.

●Maintained documentation files for all Project related materials (e.g. Scope & Deliverables, Project Plan, Issues log, Meeting)

●Served as liaison with in-house and vendor technical staffs to resolve software problems and monitor the resolution of problems.

●Established and maintained close working relationships with vendors to stay informed with changes and modifications to their products.

02/2019 – 04/2019

COMMUNITY CARE COLLABORATIVE PMO & Implementation Manager

●Employee recruitment, training, coaching, performance evaluation, and motivation activities.

●Coaching and mentoring a team of Project Managers with an average of 60 projects per year.

●Leading team through organization/program transition (e.g. reorganization).

●Developing & improving different Project Management processes to enhance project visibility to determine project status for Executive decision-making.

●Ensure projects are delivered on time, within budget, and fulfilling the KPIs established as part of the measurement plan.

●Foresee training needs for projects in the pipeline, as well as identify necessities and gaps in the organization and bring them to the attention of the executive team.

01/2016 – 12/2018

COMMUNITYCARE HEALTH CENTERS (CUC) Program Manager

●Developed project goals, objectives, budget, resources allocation and schedule to align with defined business strategy.

●Supervised Medical Construction, Acquisition, Expansion and Decommissioning of Clinics, as well as, a wide variety of Healthcare related Projects.

●Trained underserved communities in chronic care conditions self-management, as well as other non-medical skills.

●Produced a variety of business materials, including: letters, reports, proposals, brochures, and forms.

●Developed employee policy manuals, re-designed processes and job descriptions to ensure a lean approach.

●Responsible for DSRIP program and project development and implementation.

11/2014- 01/2016

HEWLETT PACKARD (HP) Program Manager

●Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.

●Established and improved client communications; maintained ongoing relationships.

●Developed & implemented best practices and business improvement processes.

●Ensured that the project met quality standards and client expectations (KPIs).

●Responded to client inquiries and maintained good client relationship

09/2013 – 11/2014

PHILIPS HEALTHCARE (HIT) Program Manager

●Managed project budgets, forecasting, and business case modeling initiatives for North American East coast projects; improved 20 business processes that boosted productivity levels by 40% and reduced team implementation by 50%.

●Established and improved client communications; maintained ongoing relationships. Managed complex, highly regulated projects with large scope.

●Served as representative and liaison with clients over the East Coast.

●Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.

●Collected customer requirements and adapted business processes to improve customer performance and HIT outcomes.

11/2008 – 07/2010

ITNOVA SOLUTIONS, CHIH. CHIH. MX HIT & MARKETING DIRECTOR

●Directed and oversaw the business expansion plans to exceed the national coverage and bring it to an international level.

●Developed adequate information packages for each project and client after the proper profile analysis.

●Supervised the corporate image improvement, as well as coordinated the graphic design of the corporate material/portfolio.

●Coordinated and generated the business budget, implementation project plans, and software development strategies to serve the market.

●Analyzed the political and economic environment of different countries for the introduction of our products/services.

●Developed and coordinated new research teams and telemarketing strategies.

●Obtained the contract of exclusiveness with International businesses such as XIMIS and Dynamic Imaging.

●Instituted contracts of collaboration with the Chamber of Commerce and other Governmental areas.

●Created the telemarketing department.

●Composed the different commissions to work in both internal and external projects.

02/2006 –11/ 2008

UNIVERSIDAD DEL CARIBE, CANCUN, MX PROFESSOR & RESEARCHER

01/2004 – 01/2006

PATRONATO PRO-SALUD Director

●Responsible for supervising and directing the Project Management Office & the Community Development Department.

●Developed & implemented best practices, sustainability practices, and business improvement processes.

●Developed and implemented annual budgets for assigned programs and managed agreed upon budgets within operating guidelines.

●Facilitated partnerships between the City Municipal Authority and organizations that have programs available to and can benefit underserved county residents.

●Developed new grant funding relationships and resources allocation.

●Monitors community development and grant budgets.

●Designed, developed and implemented marketing and sales campaigns, fundraising strategies, employee incentive programs, and target group marketing.

●Evaluated target markets and proposed marketing strategies (data driven strategies).

●Developed creative copies for catalogs, brochures and other direct mail projects.

01/2000 – 01/2004

CHIHUAHUA CITY GOVERNMENT Director Assistant

●Developed and implemented comprehensive community relations programs (CLIC & CRC)

●Develops relationships with community leaders from both public and private organizations.

●Proposed budget for community development initiatives and department.

●Coordinated, planned and contributed at trade shows and special events.

●Conducted surveys and analyzed results.

●Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflict solutions.

●Recruited and supervised volunteers and interns to provide direct service to our community.

●Developed new resources to support new initiatives.

●Provided leadership and strategy for our community health programs.

01/2003 – 01/2004

*Experience Previous to 2003 can be provided upon request

TEACHING – EXPERIENCE

INSTITUTO TECHNOLOGICO DE ESTUDIOS SUPERIORES DE MONTERREY (ITESM)

2010 - 2014

UNIVERSIDAD POLITECNICA DE MORELOS

2010 - 2011

UNIVERSIDAD DEL CARIBE (CANCUN)

2004 -2006

UNIVERSIDAD AUTONOMA DE CHIHUAHUA

2000 - 2003

PROFESSIONAL DEVELOPMENT

CERTIFICATIONS

Project Management Professional Certified (PMP) License No. 1774411E2

Community Health Worker Certified (CCHW)

License No. 6787

Lean Six Sigma Black Belt Certified

2021

ITIL IT Service Management Certified License No. 100614411

LEAN SIX SIGMA Green Belt

Motivational Interviewing

Social Leadership & Management

International Management Leadership

Managing Successful Projects

Estimating & Budgeting Project Cost

Controlling Cost

The seven habits of highly effective people

Managing Projects within an Organization

Risk Management Planning

Planning Project Procurement

Project Quality Planning

Healthcare Informatics Reform & Diabetes Conversation Maps Certified

The Strategic Impact of Projects: Identify Benefits to Drive Business Results

Redefining your Project Management Office

The Xbox Story: Lessons in Leadership, Strategy & Team Management

EDUCATION

UNIVERSIDAD COMPLUTENSE DE MADRID - INSTITUTO BURSATIL

MASTER SCIENCE INTERNATIONAL TRADE - COMMERCE

2004

THE UNIVERSITY OF TEXAS AT EL PASO

MASTER ARTS IN COMMUNICATION (NEW TECHNOLOGIES)

1998

THE UNIVERSITY OF TEXAS AT EL PASO

BACHELOR OF ARTS IN COMMUNICATION & MEDIA ADVERTISING (MINOR IN FRENCH)

1997

INSTITUTO DE ESTUDIOS SUPERIORES DE MONTERREY (ITESM)

MINOR IN “ASESORÍA Y ORIENTACIÓN AL ESTUDIANTE ADOLESENTE” (ASESORE – TEENAGER STUDENTS ORIENTATION AND SUPPORT)

2013

INSTITUTO DE ESTUDIOS SUPERIORES DE MONTERREY (ITESM)

MINOR IN “LIDERAZGO SOCIAL Y SUSTENTABLE” (SOCIAL & SUSTAINABLE LEADERSHIP)

2003

PROFESSIONAL AFFILIATION

■Project Management Institute (PMI)

■LA RED – Business Entrepreneurs A.C.

OTHER

●Bilingual English – Spanish (Fluent oral/written)

●Personality Profile Results: ENFJ Type (Extravert, iNtuitive, Feeler, Judger)

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