LEXIA GREEN Lauderhill, FL *****

PROFESSIONAL SUMMARY

I am a strong energetic, self-motivated, and dedicated professional who has been with Progressive over the last 22 years. During my tenure, I’ve worked with several teams across all 3 cohorts. I’m a strong team player with exceptional communication skills having great attention to detail. I am an efficient multitasker with quick problems solving abilities. My critical thinking skills allows me to be very independent and I am always readily eager to learn and adapt. I’m a compassionate individual who is very goal oriented, detailed on thrives on a challenge. My drive to success is motivated by taking every opportunity to learn, grow and become a better individual.

Skills

Adaptability

Detail oriented

Problem Solving

Time Management

Coaching & Developing

Team Building

Active Listening

Prioritizing

Organized

Decisive

Personable

Flexibility

Education & LICENSES

High School Diploma: 1984 Notary Public, State of Florida

Immokalee High School – FL Commission #: GG 952494

Expiration: 1/28/2024

Teacher Assistant Certification: 1998

McFatter Vocational School - FL Florida Certified Claims Adjuster, 0620, All Lines

Work History

Progressive Casualty Insurance Company

Claims Administrative Support Specialist, 01/2016 to Present

Process and complete administrative tasks on any claims received from the South Florida Claims Adjusters

Enter detailed claim file notes in file management database daily in accordance with instructions from the Claims Handlers.

Maintain filing system and file room organization

Set up new claims within 1 day preparing required letters and data integrity in claims system

Process Disclosures, Demand Letters and all invoices for payment

File closed claims and coordinate the archiving of claim files

Run police reports, motor vehicle registration reports and carrier discovery reports

Find and retrieve information from files in response to requests from authorized users

Prepare and review insurance-claim forms and related documents for completeness

Handle incoming calls requesting claim related information

FAST Admin Support Coach (QS), 09/2012 – 01/2016

Claims Service Rep, 03/2007 – 01/2012

Coordinated work activities to achieve positive work environment

Maintains time-off calendar for team to ensure adequate coverage.

Provides input to management on performance of team members.

Provides training, technical support and skill development to team members.

Resolves escalated or most complex issues for both internal and external customers

Analyzes clerical needs and assigns work to team members.

Ordered supplies for the Claims department

Complete live observations on all new hires throughout training until completion

Performed basis maintenance on all copiers, drafts and fax machines and called for service as needed

Maintain and monitor Account Receivables Report

Processed the renewal of the handling adjuster Business Tax License, for the entire Fort Lauderdale Branch

Served as the Iron Mountain Coordinator for the state of Florida

Subpoena Coordinator for the Fort Lauderdale branch

Created a Lost and Found Procedure for external customer that left their belongings in the Enterprise rental cars

FAST Admin Support Coach (QS), 07/2003 – 03/2007

Coordinated work activities to achieve positive work environment

Maintains time-off calendar for team to ensure adequate coverage.

Provides input to management on performance of team members.

Provides training, technical support and skill development to team members.

Resolves escalated or most complex issues for both internal and external customers

Analyzes clerical needs and assigns work to team members.

Ordered supplies for the Claims department

Complete live observations on all new hires throughout training until completion

Performed basis maintenance on all copiers, drafts and fax machines and called for service as needed

Maintain and monitor Account Receivables Report

Processed the renewal of the handling adjuster Business Tax License, for the entire Fort Lauderdale Branch

Served as the Iron Mountain Coordinator for the state of Florida

Subpoena Coordinator for the Fort Lauderdale branch

Created a Lost and Found Procedure for external customer that left their belongings in the Enterprise rental cars

Claims Processor, 01/2001 – 07/2003

Assign and divide workload among a team of Claim Processors (CP’s) handling HELP/LLU tasks

Lead Peer to Peer Onboarding for new hires to the FAST Organization

Set and discuss target goals with an action plan for all new hires

Complete live observations on all new hires throughout training until completion

Manage the call list and set times for the Bi-Weekly C-Com Call where reps and managers can discuss coverage/liability issues

Contact this candidate