Kanika L. Cantu
Phone: 469-***-****
Email: ********@*****.***
Career Summary
Over 20 years of corporate experience as an administrative assistant and executive sales support for Senior Level Management. A proven record of accomplishment in the areas of accounts payable, travel arrangements, data entry, training, onboarding, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow effective workflow across all levels and lines of business.
Skills
Excellent Communication Detail-Oriented Data Entry Self-Motivated Team Player Accountable Customer Service Advanced in Microsoft Programs Energetic Flexible 10-Key Problem Solving Time Management Fast Learner Organization Skills Time Management Accounting Scheduling I Strategic Thinker Go-to-Person Self-Starter
Significant Work Experience
TEXAS HEALTH PRESBYTERIAN HOSPITAL OF DALLAS JANUARY 2015 – DECEMBER 2022
Administrative Assistant & Data Entry Clerk
Institute for Exercise & Environmental Medicine (IEEM)
Manage departmental payroll in PeopleSoft system and collaborate with Payroll Dept. to resolve payment issues
Plan detailed itineraries, including booking lodging, transportation, and schedules for visiting professors, postdoctoral research fellows and executives
Maintained database for accounting statements, audits, and equipment
Coordinated Scientific Advisory Board meetings with board Member for Institute, including meals, flights, hotel, etc.
Streamlined and managed the ordering of breakroom, office supplies and lab supplies on bi-weekly basis
Manage multiple projects at once by obtaining information, developing action plans, deadlines, project status updates, timelines, and/or reports; implement approved projects and ensure a seamless flow through each phase until completion
Redesign New Hire Orientation and training for IEEM employees, volunteers, and international visitors. Customize forms, checklists, job descriptions, training, and onboarding materials, and provide follow-up training as needed for other onboarding logistics
Sort & distribute mail; filing, faxing, copying for approximately 65 people
Calendar management for conference room, library and event rooms
Collaborate with various departments to ensure proper completion of forms and data entry for faculty and postdoctoral research fellows
Provide additional support in clinic, greeting and registering patients, responding to voicemails, filing, and requesting records as needed
Facilitate IT and Service requests, answer phones and triage phone calls and email messages
Coordinate yearly IEEM Challenge with philanthropic donors
CORNERSTONE STAFFING APRIL 2014 – JANUARY 2015
Accounting & Administrative Assistant
Institute for Exercise & Environmental Medicine
Entered faculty and staff check requests and expense reports into accounting system
Assisted Senior Accountant with budget drafts, finance reconciliation, data entry and accounts payable
Constructed Policies & Procedures manual for the accounting office
Advanced daily utilization of Microsoft Office applications (Word, Excel, PowerPoint, Access)
Assisted Director of Institute with clerical support, processing mail, answering telephones, compile reports for department distribution
BANK OF AMERICA, N.A. JUNE 1993 - SEPTEMBER 2013
Administrative Assistant III Commercial Real Estate Sales
Created and maintained various system-developed documents, including spreadsheets, worksheets, and letters
Maintained daily, weekly, and monthly reports detailing productivity, service level and associate reviews
Completed day-to-day administrative functions, including copying, faxing, travel arrangements, expenses, maintaining/ordering office supplies & equipment, distributing correspondence, meeting planning for on/off site conferences and events, and calendar planning
Scheduled calls and appointments across world time zones
Searched and retrieved requested documentation from multiple Sales Managers, Officers, and Analysts
Facilitated onboarding/deboarding for all department associates
Conducted New Hire Orientation for new associates, providing vital information and resources for success
Assist clients with minor accounting needs
Legal Secretary Legal Department
Assisted multiple Attorneys and Paralegals by providing general administrative support including typing correspondence, formatting, and typing reports, filing, sort & distributing mail
Purchased supplies, conducted basic research, scheduled meetings, and transportation, answered telephones, operated copying and faxing equipment
Managed confidential information and reports with integrity
Produced and executed monthly reports of Case Files for Legal Department
Support Specialist III Quality Control
Aided managers in assuring quality with mortgage loans for Home Equity and Line of Credit business
Verified HMDA information on home loans
Completed, with accuracy, various data entry projects for loan processing in varying banking systems
Organized departmental projects. Prioritized loans for distribution to the team members
Calculated number of loans processed each monthly and documented in database
Administrative Assistant Retail Loans
Organized and maintained bank database for car, mortgage, and personal loans
Prepared correspondence for Supervisor, administrative budget, financial, personnel forms and reports
Maintained office supplies and equipment, resolved phone and mail inquiries regarding customer payments
Served as Liaison to regional, branch managers and staff
Other Work Experience
BAC - Deposit Controller in Lockbox (data entry)
BAC - Report Specialist II in Retail Loans BAC - Inventory Lead (data entry, Customer service)
Education
P. A.C.E Certification (Professional Administrative Certificate of Excellence) – 2018
Eastfield College – Dallas, TX - Graduate 2000
Liberty University – Lynchburg, VA – Degree in Process
Committees/Focus Groups
IEEM - Committee Chair for Employee Recognition & Diversity BAC - Day One Orientation Representative IEEM - 2nd Chair for Public Relations BAC - Team Diversity Council
IEEM - Internship Administrator IEEM - Employee Recognition and Diversity Team IEEM – New Hire Onboarding Coordinator
Professional Memberships & Organizations
American Society for Administrative Professionals (ASAP) National Notary Association Toastmasters International Public Relations Committee
Administrative Consultant Association Church Administrator