ASIA BAGLEY

ady2b6@r.postjobfree.com P: 772-***-****)

Talented and energetic associate successful at using product knowledge and exceptional customer service to increase guest retention. Effective at multi-tasking and maintaining a friendly attitude under pressure.

SKILLS

Word/Excel Certified Impeccable communication skills Sales experience Proactive team member

Customer service-oriented Outgoing demeanor

HISTORY

Progressive Insurance (Remote Sales Agent) (08/2022-02/2023) 6300 Wilson Mills Rd., Mayfield Village, OH 44143

• Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

• Support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products

• Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

CSL Plasma (Phlebotomist) (09/2021-12/2021)

2129 N. Church St, Burlington, NC 27215

• Properly set up centrifuge for mbr donations

• Remove venupunture 14 guage needle from artery

• Seal anticoagulant and saline lines for bottle processing Everise (Humana Remote CSR)

U.S. Headquarters 600 N. Pine Island Road, Suite 320 Plantation, FL 33324

• Answer calls promptly and minimized delays that could lead to abandoned calls.

• Verify and update mbr billing information for premium and coupon book payments

• Provide further knowledge and understanding of insurance policies to minimize escalations

• Transfer calls to appropriate departments if request is out of scope of training. Aetna Pay flex (Customer Service Rep)

1300 Crescent Green Dr. Cary NC 27518 (11/2018- 02/2019)

Manage call flow and respond to member FSA Account inquiries

Review submitted healthcare claims to ensure reimbursement

Review MasterCard transactions for reimbursement discrepancies

Submit MasterCard requests for Damaged/Lost/Stolen cards Designer Shoe Warehouse (Sales Associate)

1855 Palm Beach Lakes Blvd, West Palm Beach, FL 33401 (02/2016-07/2018)

Greeted customers in a timely fashion while quickly determining their needs.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner.

Contributed to team success by exceeding team sales goals by 17%. EDUCATION

Hollywood Institute (Full Specialist)

7587 S Dixie Hwy, West Palm Beach, FL 33405 (10/20/2023-Current)

• Aesthetics

• Medical Nail Technician

Florida Career College (Patient Care Technician)

6058 Okeechobee Blvd, West Palm Beach, FL 33417 (09/2014-06/2015)

• CPR Certified

• Phlebotomy Certified

Ultimate Medical Academy

1255 Cleveland St, Clearwater FL 33755 (06/2016)

• Medical front office assistant/ Social Sciences