Customer Service / Project Coordinator

Robert E. Slaughter

**** ***** ***, ***. #****

North Brunswick, NJ 08902

********.************@*****.***

732-***-**** (Home), 609-***-**** (Mobile)

Summary:

A position that will fully utilize my acquired Business Analysis, Technical Administration, Project Coordination,

Project Management and Customer Service skills in contributing to a company’s present and future enhancement.

Skills:

Technical: Advanced Administrative techniques, Customer Service, IT Administration/Training and

Project Coordination. Applications/OS; Microsoft Office Suite (Word, Excel, Access, PowerPoint, SharePoint,

Outlook, Visio); Windows Professional/Standard 2K7 & 2K8, NT/2K3 Server Operations, SCCM /

Enterprise Imaging/Releasing tool(s); IVANTI, LANDESK (Centricity); Windows 7, 8 & 10 OS; DOS;

Intranet/Internet; AR-Remedy; Track-IT, HEAT; Active Directory; Exchange Server 2K3; SAP;

Citrix; Remote Service Access (RSA); Soft/Hard Token; Remote Desktop Services; VPN; Air-Watch

(Mobile App); Go-To-Assist, Kronos; ORACLE; Change Management function and other miscellaneous

operational (ITAMI) reporting. Hardware: Pentium based compatible computers (HP, Compaq, Kayak, DELL,

IBM, Gateway, Fujitsu, Lenovo and Surface tablets. Set up and supported Audio/Visual equipment for Telecom

(Avaya) Conferencing.

Experience:

AGILITI HEALTH, Assigned to: Robert Wood Johnson Hospital, New Brunswick, NJ. 11/2021-05/2022

Contractor: Hospital Service/Patient Equipment Technician

Responsible for equipment management tasks within the hospital to keep patient equipment devices

(IV pumps, Feeders, Respirators, Medication Injectors, etc.), and other digital equipment serviced,

inventoried, sanitized, and delivered and set-up efficiently throughout the hospital.

Performed diagnostic and troubleshooting procedures as prescribed by manufacturers technical

guidelines/manuals to clear error codes and [if necessary] re-configure, re-load OS/data files and

test devices for proper function prior to being placed back into circulation.

Also, assured that established Quality Control SOPs are adhered to by technicians for employee, staff,

patient and environmental safety.

CORNERSTONE-SILVERLINE, New Brunswick, NJ. 01/2020-10/2021

Quality Control Technician

Contracted position working within the Extrusion Department of an international/domestic window framing

fabrication and services company.

Primary responsibility for checking (approving/rejecting) the quality of profile pieces of manufactured

Insulated window frames.

Performed daily inspections using calibration and measurement tools.

Utilized engineering measurement guidelines for accuracies and manufacturing production complicity.

Prepared and oversaw final assembly of customized window products for processing/shipment order

scheduling.

Gathered measurements data, generated, distributed daily QC Line Status Reports for shift supervisor review.

Updated, recorded all corrective actions by extrusion machine operators into database for record/

follow-up references.

Also, responsible for inventory control, stock replenishment and monthly departmental reporting.

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COMPUCOM (Agency). Assigned to: Credit Suisse Financial Services, Princeton, NJ. 09/2019-03/2020

Contractor: IT Project Coordinator

Coordinated the ordering and control of all site Network parts, components and inventory for new and

re-built HPE Servers.

Maintained and controlled inventory of products via SharePoint database and Excel worksheets.

Assisted Asset team with PO and procurement procedures and vendor quotes.

Received and shipped hardware/software products to responsible sites (NYC, Clifton, NJ, etc.), for

scheduled Server builds and inventory stock.

Collaborated and verified stock/shelf equipment with other sites to input and update products for weekly

and monthly reporting to Finance and Provisioning for Asset Management (AMI)of accountable items.

Assisted lead technician with scheduled PO work assignments to appropriate and Engagement build project

for domestic/international customer and company sites.

Handled the office administration processing, filings, and follow-up actions of projects statuses for updates

to Executive and Management groups for IT Asset Management (ITAM) control processes.

TEK SYSTEMS (Agency). Assigned to: Education Testing Services (ETS), Princeton, NJ. 02/2019-08/2019

Contractor: Project Administrator/IT Technician

Windows 10 OS Upgrade Project [SCCM/Enterprise].

Coordinated the different phases related to the Administration, IT/IS Networking, Run-Time Scheduling,

Pre-Staging and Hardware refresh procedures (within on/off-site facilities) to upgrade department

software/hardware for assigned individual end-users.

Provide standard (MS-Office Suite Products) and proprietary business application support, instruction and

follow-ups for any trouble-shooting action that was required.

Also, researched, prepared, and generated related weekly/monthly (ITAM) project documentation/report(s)

and maintained detailed records of all aspects of the project’s development for record, reference,

and proper distribution to team members, managers and associated contracted vendors.

MICRO DATA SYSTEMS (Agency). Assigned To: Saint Peters University Hospital, New Brunswick, NJ.

11/2016-12/2018

Contractor: Service Desk/Systems Analyst

Perform Level I/II/III System and Application end-user support.

Troubleshoot connectivity issues related to internal/external user/client computing platforms and network connectivity.

Maintained and performed end user Security/Account maintenance via Active Directory.

Performing proprietary software installation, upgrade and support as required (McKesson, Athena, Paragon, Medicat, OHM (Occupational Health), etc.).

Migrated application/data files during PC/Laptop/Tablet upgrades.

Manage trouble tickets as required.

Assisted with Remote Systems Administration matters.

Installed and performed hardware/software maintenance on Desktop, Laptop, and associated Printers.

Assisted and supported System Administrator with basic data research and report generation/editing (Cognos/Report Studio) for weekly/monthly distribution.

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EDUCATION MANAGEMENT CORPORATION (Edison Job Corps), Edison, NJ. 04/2015 - 10/2016

Freelance Contractor: Instructor: Office Administration/IT Administration

Assist students with administrative (Hardware/Software) and Application support training.

Also, provide training for students attending classroom courses to acquire Microsoft Office Suite Products.

Certifications (Word, Excel, Power Point, Access, Project, Outlook) application(s) and A+ Certification.

Instructed and prepared students to test for GED High School exams.

SOFTWARE HOUSE INTERNARIONAL (Agency). Assigned to: Verizon, Piscataway & Trenton, NJ.

01/2012 - 08/2014

Contractor: IT Technical Desktop/Laptop Support

PC (Hardware/Software) Upgrades and Refresh.

MS-OS and Windows 7/8 Applications Upgrades.

Re-installing Windows Image onto devices utilizing SCCM based software

User/Account Domain Migrations (Group Server/Active directory).

Configured IP Phones Terminal Service (PBX).

Remote Desktop Services and Citrix (META Frame).

PC Pre/Post decryption (software) and end user data-file migration and follow-up support.

Updated SOP documentation and posted IT/AMI Reports in centralized manual and online Information

Technology Infrastructure Library (ITIL) for technical references.

APEX (Agency). Assigned to: Bristol Myers Squibb, Plainsboro, NJ. 03/2011 - 12/2011

Contractor: IT Project Coordinator

Provided Tier I/II IT Administration and Customer Service support to Internal and Field Sales Force.

Documented daily incoming calls and resolution details in to Remedy ticketing system.

Collaborated with Internal Network groups and Vendors to resolve Application/Server issues/errors.

Reviewed Application and Security Access logs.

Managed and over-saw the Active Directory process (Create, Delete, Set-Up Organization Unit Profiles).

COLGATE PALMOLIVE, Piscataway, NJ. 02/2008 - 2/2010

NOC Technician / IT Administrator

Monitored Box programs and dependent (Job) run times for accuracy and successful performance and completion (UNIX).

Checked for failed and extended running active jobs. Performed hourly checks (per scheduled) on job details to investigate and correct any run-time errors.

Initiated manual box/job functions to start, kill, place jobs on/off-ice, edited scripts, etc., (UNIX).

Assisted in end users technical and functional application training.

Responsible to notify programmers and/or DBAs of failure issues and coordinated appropriate corrective action within SAP systems. Maintained data-file configuration consistency and accuracy across multiple platforms.

Provided support to Supply Chain Distribution Centers.

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United States Air Force, Biloxi, MS (U.S. Air Force Honorable Discharge)

(E-7/Master Sergeant/NCOIC Supervisor): IT Administrator/Administrative Specialist /Aircraft Systems

Technician.

Primary duties to provide total and complete Orderly Room/Technical Administrative and Instructional

Training within a Non-Prior-Service-Student Technical Training School Squadron environment.

Responsible for Transitional Training; Training Instruction and all other administrative techniques and

necessary processes to prepare students attending computer related technical training for a military

lifestyle/career.

Assisted in the development of training protocols and conducted educational training programs in

compliance with U.S. Military protocols, policies, and procedures.

Maintained and controlled records of training, activities, and student progression.

Monitored and evaluated effectiveness of established program specifications and recommendations.

Performed required IT (Hardware/Software) office support to students and staff as required.

In/Out Processed newly enlisted and discharged members.

Maintained all controlled Accountable Forms.

Monitored, evaluated, and assessed student progression and scholastic requirements/achievements.

Scheduled and planned student academic and required works schedules and assignments.

Prepared student and permanent member Annual Performance Reports (APR) for squadron/personnel records.

Counseled, documented, and administered promotional and disciplinary actions as required.

Performed daily housing/facilities inspections to ensure safety and basic living environment codes are with-in compliance standards and codes.

Education and Certification: UNITED STATES AIR FORCE (Retired): Honorable Discharge

College of the Air Force: Business Administration

United States Air Force Technical Training School(s), Leadership Course Training.

Certifications:

Orderly Room/Administrative Specialist; Computer Services/Information Technology Administration/

Technician; Aircraft Systems Technician ((A&P) Airframe & Power License). Microsoft Office Suite

Products: Word, Excel, PowerPoint, Access, etc.; CompTIA A+ and MSCE (Microsoft Systems

Computer Engineer).

Contact this candidate