Michael French

Henderson, NV *****

ady2ag@r.postjobfree.com

+1-725-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Manager / Lead Generator

Guaranteed Rate - Henderson, NV

May 2016 to May 2023

As an account manager and lead generation professional, I would reach out to prospective home loan clients to generate business and update current clients on their loan progress as well as past clients with potential refinancing options via phone calls, emails, and zoom meetings. I would report loan weekly, monthly sales progress statements to the lead loan officer. I would also consistently generate a 10 to 15 percent year-over-year sales increase as well as market and manage the french workbench podcast on housing and financial trends.

Sales Floor Supervisor

The Home Depot - Des Moines, IA

March 2013 to November 2015

I supervised a five person staff by delegating tasks, and offering consistent training on product knowledge as well as providing encouragement and coaching to ensure an excellent customer service experience . I maintained inventory reconciliation with 100% accuracy by creating weekly and monthly reports of on hand inventory to control shrink and swell. I managed all shipping and receiving for all lumber and building materials.

Server

Planet Dailies - Las Vegas, NV

June 2010 to February 2013

I served a six table section with a polite, fun, professional attitude to create a great atmosphere and experience. I kept a personal bank with accuracy. I know the points of service and table timing to guarantee great service. I know the importance of side work and pre bussing every table you walk by. I know how to read the customer and guide them through the ordering process including the importance of up selling product. My goal is to ensure a great dining experience for every guest. Education

Some college in Business/Culinary

Des Moines Area Community College - Des Moines, IA April 2014 to May 2015

High school diploma or GED

Skills

• Sales

• Negotiation

• Customer service

• Loan Officer Experience

• Branding

• Communication skills

• Restaurant experience

• Food industry

• Leadership

• Classroom experience

• Hospitality

• Guest relations

• Windows

• Busser

• POS

• Upselling

• Microsoft Office

• Customer support

• Plumbing

• HVAC

• Painting

• Inside sales

• B2B sales

• CRM software

Certifications and Licenses

Forklift Certification

Food Handler Certification

Assessments

Sales skills — Expert

February 2022

Influencing and negotiating with customers

Full results: Expert

Customer focus & orientation — Highly Proficient

May 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Verbal communication — Highly Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Food service fit: Crew member — Highly Proficient

April 2022

Measures the traits that are important for successful food service crew members Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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