Christine Petruzzelli

Mississauga, ON L*J *V*

ady29u@r.postjobfree.com

+1-416-***-****

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personal Details

Highest Level of Education: AEC / DEP or Skilled Trade Certificate Total years of experience: 15

Work Experience

Customer Service Manager

Sally Beauty - Mississauga, ON

May 2022 to April 2023

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Demonstrated excellent communication skills in resolving product and consumer complaints. Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Assisted staff with resolving complex customer issues and implementing targeted solutions.I’m Loss Prevention Specialist

Toronto TracParts - Mississauga, ON

September 2019 to April 2022

Monitored and supervised customer's activities in store to detect signs of attempted theft. Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property. Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

Planned and launched policies and procedures to minimize asset losses. Apprehended trespassers and rule violators and removed from premises.

Administration Manager

P.S Masonry - Mississauga, ON

November 2015 to February 2019

Monitored office inventory to maintain supply levels. Identified and solved problems to enhance management and business direction. Delivered comprehensive training to maintain compliance requirements. Directed and oversaw office personnel activities.

Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.

Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses. Organized and maintained documents, files and records. Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments

Education

College diploma in Economics

Sheridan - Mississauga, ON

May 2018 to April 2020

College certificate in Hairdressing

Marca College - Mississauga, ON

March 2009 to February 2010

Skills

• Technical Support

• Help Desk

• Desktop Support

• Troubleshooting

• Operating Systems

• Microsoft Windows Server

• Remote Access Software

• Software Troubleshooting

• Microsoft Word (9 years)

• Microsoft Excel (9 years)

• Organizational skills (9 years)

• Organization Operations & Administrative

• Filing (8 years)

• Customer support (9 years)

• Loss Prevention

Languages

• Italian - Fluent

• English - Intermediate

• French - Beginner

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