Nikhil Tandon

Moncton, NB 506-***-**** ady27b@r.postjobfree.com www.linkedin.com/in/nikhil-tandon-50300620/

CUSTOMER SERVICE PROFESSIONAL

Self-motivated, customer oriented professional with 15 years of diverse and multicultural experience in sales and fostering trusted customer relationships. Friendly and outgoing contributor; effective communicator and collaborator, leverages expertise in business development, sales and profitability to deliver outstanding customer service.

KEY SKILLS

Customer Service Communication and Interpersonal skills Customer Support Team Building and Collaboration

Sales and Marketing Analytical Problem-Solving Conflict Resolution Relationship Management

Business Development Microsoft Office Suite (Excel, Word, Outlook)

PROFESSIONAL EXPERIENCE

Rogers Communications 09/2022 - 06/2023

Technical Support Consultant

Provided technical solutions to customers, troubleshooting various technical snags for Wi-fi Ignite Television home phone and smart home security.

Escalated Guide all customers related to Rogers Products and services.

Reassured, solved and followed up with customers, handling 30-35 calls on an average per shift, ensuring customer satisfaction by leveraging various technical tools.

Above 75% maintenance of 7 day Resolution.

Tech Mahindra, Moncton, NB 01/2022 - 07/2022

Associate Customer Support

Attending Target US based clients’ account.

Problem Solving for customers.

Handling complaints, damages, delayed shipments.

Initiating Refunds, Exchange, returns.

Creating bulk orders and offering suggestions to clients over phone.

Vendor Management for the guest.

The Home Depot, Moncton, NB 04/2021 - 04/2022

ServiceDesk Associate

Attending and resolving customer queries over phone, email and at the desk.

Handling Returns, Qob, Refunds, Exchange, Re-in-Re orders.

Cashiering, Curb side orders, Order pickup.

Assisting customers in making choice for their home improvement needs.

Creating in store Orders using my sales expertise.

Co actively engaging with clients.

Imparting Knowledge to clients on products and services at Home Depot.

Emphasis on use of technology software to create customer orders.

Maintaining long lasting client relationship.

Make use of digital world like smartphones etc.

Managing all phases of sales cycle from prospecting to closing and follow up support.

Nappa Dori, Delhi, India 12/2018 - 02/2020

Store Manager

Improved store status by implementing process improvements and identifying performance gaps for corrective actions.

Resolved customer problems by investigating issues, answering questions and build customer relationship.

Achieved sales target of $20,000 by incorporating social media and brand marketing and collaborated with management for evaluation of individual sales and associates target and goals.

Increased profits 25% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis. Delivered excellent customer service and adhered to standard practices to maximize sales.

The Men’s Wardrobe, Noida, India 08/2017 – 12/2018

Founder & Fashion Consultant

Managed a team of 8 skilled workers for production, undertaking all administrative tasks of sales and marking, invoicing and credit/debit balances. Business and brand development by pursuing strategic approach, handling sales of the by giving presentations to esteemed clients and marketing the brand through the traditional and innovative approach while focusing on USP of the business.

Exceeded monthly sales from 5%-10% in a year.

Implemented process improvement technique to improve turnaround time.

GAP, Noida, India 08/2013 - 08/2017

Senior Fashion Consultant

United Colors of Benetton, Delhi, India

Senior Fashion Consultant

Responsibly spearheaded and worked with Launch team for 3 GAP stores in Delhi, India.

Monitored and analyzed competitor prices and products and reported market trends to Managers.

Part of a team achieving 100% daily targets & exceeding annual sale by over 8-10% in the first year.

Improving KPI’s and planning proper visual merchandising to meet company standards and deadlines.

Achieving 100% daily targets in sales and maintaining daily sales report.

Ensuring immaculate visual merchandising displays to increase sales and improved customer experience.

Responsible for stocking and maintaining daily exchanges.

Air India, Delhi, India 09/2011 - 08/2013

Cabin Crew

Responsible for all aspects of customer service and in-flight safety and conducting ad hoc safety checks.

Assisted and attended to passenger needs with efficiency and patience, diffusing conflicts onboard while keeping safety and courtesy always a priority.

Managed the team of cabin crew on board and responsible for cross checking all the information about the Galley (Kitchen) equipment with the crew members.

Ensured satisfactory flying experience for all passengers.

OTHER PROFESSIONAL EXPERIENCE

Qatar Airways, Doha, Qatar Cabin Crew

Completed over 4000 hours of international flights within Boeing and Airbus commercial jets carrying over 400 passengers to over 70 countries in Europe, Asia & USA.

EDUCATION

Master of Management

Crandall University, Moncton, New Brunswick, CA

Bachelor’s degree in Hotel Management

Guru Gobind Singh Indraprastha University, Delhi, India

LANGUAGES

Proficient in English and Hindi

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