Devon Jackson

Arlington, TX ***** ~ 870-***-**** ~ ady26b@r.postjobfree.com

linkedin.com/in/devon-jackson-2a350b237

INFORMATION TECHNOLOGY PROFESSIONAL

U.S. Army Veteran and highly skilled Logistics Specialist with a strong foundation in technology utilizing multiple software platforms teamed with aggressive technical training dedicated to desktop support, data/network security, desktop hardware, operating systems, and Cybersecurity. Pays strict attention to detail, is hardworking, trustworthy, and well organized. Excellent communication, leadership, and time management skills. Is adept at handling complex tasks, collaborating with cross-functional teams, and delivering exceptional results to the customer. Active Secret Clearance.

TECHNICAL KNOWLEDGE

Install, repair, and troubleshoot computer hardware and peripherals

Read and understand technical manuals and schematics

Repair computer hardware including Windows-based PCs and Macintosh Apple platforms

Manage multiple troubleshooting tasks simultaneously

Configure VPN and server/client-side hardware and software

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built-in) Various applications

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory

Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing

CERTIFICATIONS, EDUCATION, SECURITY CLEARANCE

Cyber Warrior Skill Bridge Program MyComputerCareer Graduate September 2023

Pursuing: CompTIA A+ • CompTIA Security+ • CompTIA Network+ • CompTIA CySA+

Computer User Support Specialist, ACI Learning Company, Irving, TX Completion 12/2022

Active Security Clearance

PROFESSIONAL EXPERIENCE:

MyComputerCareer Las Vegas, NV

Full-Time Student, Cyber Warrior Program

Completed over 400 hours of technical lecture and hands-on lab training with a focus on CompTIA certifications.

Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed

Educated on how to implement and maintain system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration to end-users

Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems

Generated and verified physical security algorithms for software, firmware, and hardware

Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance

Displayed strong judgment in prioritizing workload based on the needs of the business and end-users

Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure that internet connectivity was sustained

Logistics Specialist, U.S. Army - Fort Riley, KS October 2020 – June 0222

Managed procurement, maintenance, and transportation of military materiel, facilities, and personnel

Developed, implemented, and supervised logistics plans and programs including war readiness materiel, deployment, employment, and support planning

Integrated the separate functions of planning and implementing a logistics management program

Logistics Specialist, Department of Defense, United States Army - Camp Humphreys June 2019 – September 2020

Created a spreadsheet tracking over $5 Million of inventory utilizing MS Excel

Developed and delivered presentations for executive leadership communicating process changes

Managed 12 direct reports and oversaw all facets of supply chain operations

Domestic Operations Agent, Deutsche Post DHL - Grapevine, TX August 2022– May 2023

Handled incoming customer calls with the intent of providing customer satisfaction, retention, and growth

Performed and directed overall order and service-related activities for assigned key accounts

Ensured timely and accurate information is provided to customers in a professional manner

Respond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers

Acted as a liaison with various departments to ensure complaints are resolved to the customer’s satisfaction

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