Rima Khisty

**-*** ******* *****, ******** SW Alberta T6X 1G7

T - 825-***-**** Email - ady261@r.postjobfree.com

Objective:

Dedicated and dependable personnel with more than 5 years of experience in various roles and working with diverse multi-cultured clients. A confident and personable professional who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals.

Skills & Abilities:

- 5 years of customer service experience in retail business with a management degree.

- Canadian Citizen with intermediate computer skills in data entry, Microsoft Word, Excel and Outlook.

- Open and willing to learn new software programs and well-versed in organizing calendar, making travel arrangements and scheduling appointments.

- Strong organizational skills and the ability to effectively multitask and to prioritize work in a fast-paced environment.

- Exceptional time management, problem-solving and people skills with ability to work both independently and as a part of a team.

- Available to work and commute day and night shifts, including weekends and statutory holidays.

Experience:

Payment Services Officer (Call Center Agent), Service Canada, Edmonton AB. (January 2023 – March 2023)

· Responsibility to Examine, verify, asses the authenticity of documents and information provided, decisions making and communicating the same to the team leaders & upper management, problem resolutions and determination of benefit estimate as well as calculation of specific benefit entitlements.

· Fact-finding and gathering missing information with clients and employers to make decisions within Payment Services Officer clearly established procedures and guidelines on continuing eligibility based on new information received to recover over-payments and underpayments.

· Preparation of reports for clients to confirm benefit entitlements and/or confirmation of receipt of applications.

· Managing the life cycle of benefit/service files, including re-directing, cancelling and suspending payments.

· Identifying potential frauds and escalating it to the appropriate unit for investigation.

Hostess, the Rec Room, Edmonton AB. (August 2017 – August 2018)

· Receive and record guests' reservations and assign tables.

· Speak with guests to ensure satisfaction with food and service, and attend to complaints.

· Informing management about the necessary dining room supplies and equipment’s.

· Attend to customer complaints satisfactorily with respect to clean agreed designated areas and hygiene requirements.

Sales Advisor, H&M Edmonton AB (February 2017-August 2017)

· Provide excellent direct and indirect customer service according to H&M standards and meet the five basic demands on the selling floor, in the fitting room and at the cash point.

· Actively work with garments, including processing, stocking, and replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities.

· Ring on the register, report and handle all required transactions, issue receipts and pack merchandise.

· Execute reductions, price changes, transfers and cash register routines.

· Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockrooms are clean and well maintained per H&M’s store standards.

Sales Associate, TJX Canada, Edmonton AB (July 2016-August 2017)

· Responsible for the daily processing of shipments, organization, and set-up of the warehouse area, keeping with all policies and procedures and in a clean and safe manner, and perform maintenance/stock duties when required.

· Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with our guidelines.

· Ensure that all registers are processed accurately and that all funds are balanced and verified daily ·

-Complete markdowns in a timely and accurate manner.

· Process and prepare merchandise for the sales floor utilizing the principles of Work Smart.

Education:

- 2011 Degree: M.B.A. in Human Resource and International Business Management

G.H. Raisoni College, Nagpur, India.

- 2009 Degree: Engineering in Computer Science and technology.

Priyadarshini Institute of engineering and Technology, Nagpur, India.

- 2005 Graduation: Bachelor of Science

Nagpur University, India.

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