Cristina P. Cristobal

***** ********* **.#** **********, Ca 91325

818-***-**** ady25a@r.postjobfree.com

Objective:

To attain employment that will make great use of my experience, talent and potential. To be in an environment where I can contribute to my fullest and strive for success. Work Experience:

Specialty Call Center Representative

11/2016 - 07/2020 Kaiser Permanente Los Angeles & Panorama City, CA

- Setting up appointments for patient in the Specialty Department

- Taking Calls from Patients Inbound and Outbound Calls

- Check approved referrals for patient and set up necessary type of appointments

- Make Outbound calls or patient to make sure they have follow-up appts with specialty doctors

- Send out letter of referrals for specialty doctors

- Data- Entry, Take special notes for physicians and nurses as needed, transfer calls as needed

- Communicate with immediate supervisor/manager for calls that needed urgent resolutions Radiology/Laboratory Receptionist (Contract work only) 06/2016 - 08/2016 Facey Medical Group Northridge, CA

- Prepare patients for radiology appointments

- Check -in patient for appts and verify insurance and make follow-up apts if necessary

- Register and check-in patients for laboratory visits

- Assist patient and give instructions needed for pre and post laboratory visits

- Take incoming calls for departments for patient’s concerns and inquiries

- Communicate and transfer calls to specific doctors as needed for patient care Patient Access Representative / Flow

2014 – 10/2015 PPLA Canoga Park, CA

- Patient Registration via EPM-EHR

- Insurance Verification

- Medical Billing and Coding

- Process Patient Eligibility for State Funded Program (Family Pact Program / MediCal)

- Medical Records Release Request & Appointment Scheduling

- Review patient profile and needs with Clinicians and Medical Assistants

- End of Day Reports

Reproductive Health Assistant / Front Lead

2003- 2014 PPLA Hollywood & Burbank, CA

- checking in patients, preparing charts, taking patient vitals

- verifying and processing patient eligibility for state funded programs

- provide family planning counseling

- provide STI counseling

- proficiency in computer medical billing system

- processing payments, donations, generating balance sheet reports

- answering multi-line phone system, appointment setting

- provide general customer service

- navigating through multiple computer systems for data entry and queries (EHR) Specimen Processor

2003 – 2004 Quest Diagnostics North Hollywood, CA

- processing different types of specimens, including but not limited to urine and blood for proper labeling, testing and data entry

Education, Training, Certifications

- Certified Phlebotomist (Current-NHA Certificate)

- LACC Phlebotomy Technician Program (Completed Feb/2022)

- High School Graduate, 2 years of College (Hotel and Restaurant Management)

- Reproductive Health Assistant (Level 2), - Phlebotomy and Injection Authorized

- (Awards) PPLA Outstanding Excellence Performance in Respect 2011 (Organization Wide)

- Shining Star Award in Patient Service 2009 (Organization Wide)

- Bi-Lingual English/Filipino

Word from the Applicant:

I am a current Certified Phlebotomist and an experienced Specialty Call Center Representative that strives to provide the best customer experience for patients while being able to multitask. I come from humble beginnings and value the meaning of hard work, perseverance and honesty. I understand the responsibilities of both customers/patients facing employees and dealing with over the phone patients as they are the front line in molding how customers/patients view the company as a whole.

My best contact # is 818-***-****), can be reach from 8 am – 5 pm PST Voicemail or Text is highly appreciated.