Reverend LeRoy H. Johnson, Jr., “Jack”

Master Sergeant, USAF (Retired)

* ********* *****

Sicklerville, NJ 08081

302-***-****

ady257@r.postjobfree.com

Objective: An opportunity to apply proven experience with integrity in a service industry through an organization of excellence, to providing next level standards of service and commitment.

Education: 2011 - Midas New Franchise Owners Training

2005 –Executive Chauffeur Training

2002 – New Jersey State – Substitute Teacher’s Certification

2000 - Allied International Partners Training Seminar

1995 - McDonald’s Corporation, Advanced Restaurant Management

1993 – Workforce Diversity Training – Department of Veteran Affairs

1992 - PA. Professional School of Business, Life/Health Insurance

1992 – The Community College of the Air Force, Communications

1991 – The Community College of the Air Force, Personnel Management

1989 - US Air Force First Sergeants Academy, Human Resources

1988 - Senior Non-Commissioned Officer Academy, Political Science

1988 - Southern Illinois University, Engineering and Industrial Technology

1983 – Air Force Technical Instructor Academy – Master Instructor/Facilitator

Employment:

2011 to present - Semi - retired as companydriver, I continued as a private driver, driving old corporate clients and working with Lyft and Uber.

2004 to 2011 - Progressive responsibilities from Lead Chauffeur to Fleet Manager /Quality Control and Customer Care Manager with Empire/CLS; culminating as General Manager of Four Seasons Limousine Services Inc.; directed and managed the level of service and expectations for the transportation of Fortune 100 level clients, dignitaries, entertainers and athletes, in a safe and secure process. Directed initiatives 2010-2011 added 73 clients and increased sales from $285,000.00 per year to $980,000.00 per year. Maintained relationships and communications with decision making senior management at “Five Star” hotels and restaurants in the Tri-State area. Developed and managed chauffeur training programs instructing chauffeurs in the courtesies and requirements of this company and our industry, to maintain customer courtesies and safety at the highest level.

2002 to 2004 - Account Executive, Trans American Office Furniture, Inc., Philadelphia, PA - Responsible for government, education, religious health industries sectors. Securing, managing and sustaining relationships with new and existing accounts. Conducted market identification for new business, established and maintained networking relationships creating team selling opportunities

1998 to 2002 - Progressive responsibilities (from National Accounts Manager to VP/Managing Director, Allied International Services) with major National and International Van Lines, in the Tri-State area. Directed and managed national and international sales effort, directed market identification and qualification of prospective accounts, assisted sales staff with prospects on sales calls. Developed and maintained relationships with third party providers and other relocation industry professionals. Secured partnerships/networks to grow business opportunities. Established and maintained relationships with potential clients, directed sales/service, and contract negotiations.

1995 to 1998 - Manager or Asst. Manager, McDonald’s and Boston Market fast and quick food concept restaurants in the Philadelphia Area. Established retail objectives and goals. Responsible for the scheduling of all staff to maintain profitability and Total Customer Service and Satisfaction (TCSS) goals. Responsible for staffing, conducted interviews, selection, and dismissal of staff, to meet management and crew requirements. Responded to customer complaints and comments.

1993 to 1995 - Supervisor, Medical Administration - Veterans Administration Medical Center, Philadelphia, PA. Directed and coordinated thirteen Unit Clerks. Supported patient care professionals and medical staff to ensure the highest level of customer service and satisfaction. Maintained liaison with professional staff and union representatives as it impacted patient care and job performance. Directed and facilitated hospital staff training scheduled and assigned personnel. Instructor and facilitator - Work Force Diversity, Supervisory and Customer Service Training and computer training.

1969 to 1992 - Human Resources and Training Professional - US Air Force. Positions of increasing scope and responsibility within the US Air Force in a career spanning more than twenty years, in training practical application of skills and techniques during peace and combat situations. Experience culminated in the position of assistant to the CEO of a major US Air Force strategic intelligence unit with specific responsibilities for the human resource and finance functions of the organization. Positions held included Director of Intelligence Training and Senior Instructor (European Theatre), small unit manager, employee relations specialist, and staff administrator.

Skills &

Abilities:

MS Word

MS Excel

MS Out look

Instructor/Facilitator

Diversity Instructor

References: Ordained Clergy – 30 years in ministry, in the United States and in Europe. I’m an ordained Methodist and Baptist minister, and currently hold the position of associate minister, at Solid Rock Church of Baltimore.

Other personal and/or professional references are available.

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