Eric Richards

ady256@r.postjobfree.com ~ 919-***-**** ~ Raleigh, NC ~ Relocating to Florida

Summary

SAFe Certified Agile evangelist with extensive experience executing large scale projects ranging from cloud infrastructure, APIs and secure mobile apps to print and digital design. Experienced in a variety of industries including banking, healthcare, oil & gas, insurance, real estate and utilities. 8+ years of technical project leadership experience, 3+ years of self-taught software development experience and experience with multiple small agency projects both as an app developer and project leader. Experience leading various client engagements including infrastructure implementations for $80B+ banks, proprietary native apps for Silicon Valley entrepreneurs, and creative/design engagements with

$10B+ clients. Known amongst peers as a highly collaborative communicator adept in working across all levels from engineers to executive management within organizations ranging from international corporations to small creative/tech agencies.

Experience

Bank of America - Contract - Mar 2023 - July 2023

Senior Delivery Lead - Merchant Services

Delivery Manager applying background in software development, project management and people leadership to lead multiple enterprise-wide projects.

● Led and managed agile projects, ensuring successful planning, coordination, and delivery of defined deliverables.

● Communicated work objectives, coordinated delivery, and managed risks to meet client expectations.

● Facilitated sync points across multiple organizations, enabling seamless delivery of projects.

● Conducted design discussions, influencing decisions on topics such as design, timing, and scope.

● Collaborated with development teams and developers, playing a central role in project execution.

● Provided regular updates to the leadership team, keeping stakeholders well-informed of project status.

● Led test management activities, ensuring comprehensive testing protocols and high-quality deliverables.

● Utilized strong organizational skills to handle multiple competing priorities and manage workstreams effectively.

● Maintained meticulous project documentation and adherence to project management standards.

● Leveraged strong interpersonal skills to solicit input from team members and foster collaboration.

● Demonstrated a solid understanding of the banking industry, particularly in the Online Banking space.

● Worked as part of a Lean-Agile team, contributing to an efficient and iterative development process.

Wells Fargo - Contract - Mar 2022 - Dec 2022

Senior Change Manager/ Project Manager - Enterprise Pipeline & Technology Engagement

Initiative Manager at Wells Fargo applying background in software development, project management and people leadership to lead multiple enterprise-wide projects. Initiatives managed include an enterprise-wide upgrade activity to bring 2,000+ teams onto the newest version of Artifactory, as well as creating initial projects plans, roadmaps, meeting cadence etc. for a new initiative to bring a more congruent testing protocol across the enterprise.

● Created implementation level documentation in conjunction with Enterprise project management methodologies

● Facilitated multiple weekly checkpoint meetings across stakeholders while capturing key updates, outcomes and action items for individual teams and partners in order to keep project on track and provide updates to leadership in concise, comprehensive deliverables

● Briefed CIOs and app team leads on a weekly basis with impacts to app teams both currently and into the future duration of the project

● Researched version options, collaborated with all stakeholders, and delivered executive summaries to articulate recommendations on how to move forward with resolving enterprise wide vulnerabilities and risks of software in EOL phase

● Interfaced with CIOs, CTOs, and various leaders and decision makers across the organization to ensure all stakeholders were well informed of project status and that their objectives were well understood by execution teams and taken into account when delivering solutions

● Identified opportunities to alleviate pain points with stakeholders across the organization through various process enhancements, including creating checklist calendars to circumvent access constraints with a wide variety of members and ensure 100% visibility into current work, future work, and impediments

● Responsible for vendor management, implementation strategy, capacity planning, building and leading development teams, escalation management

Globant

Program Manager - Jun 2020 - Nov 2021

Created the Globant Apprenticeship Program to bring more diversity to the organization. The goal of the Globant Apprenticeship Program (GAP) is to create a network which consists of recent college graduates, veterans, career transitioners and individuals from underrepresented communities. This program is specifically interested in those from the LGBTQ community, women who code, or anyone from an underserved community and/or unique background such as career-changers and those coming from bootcamps.

● Spearheaded initial ideation of program, managed vender relationships, crafted implementation strategy, managed capacity planning, and built team to execute on the program

● Consulted with VPs, tech leaders, and the company CTO to evangelize program and earn buy in from internal partners

● Created job descriptions for program, sought out and interviewed candidates which including technical code-reviews in some cases

● Partnered with HR, legal and staffing to formalize offerings to candidates

● Recruited and collaborated with internal partners to create effective training programs

● Acted as Apprenticeship Program Manager to create a single POC/leader for future hires into the program

Senior Project Manager - Jun 2019 - Nov 2021

Technical Project Manager and Consultant for RaceTrac (Oil & Gas retail chain) - $1mm+ engagement

● Coached client throughout application lifecycle in agile methodologies, coordinated successful bi-weekly demos for client, supervised entire loyalty program app development

● Coordinated integration with additional consultancy vendor to drive platform integration with Azure, API development, etc

● Worked in lock-step with client execs, internal client partners, and technical development team located across the US, Mexico, India, Columbia, Argentina and Belarus

Technical Project Manager and Consultant for LabCorp - $5mm+ engagement

● health services client, providing project management, agile coaching, and leadership services

● Day to day activities included acting as scrum master for 3 teams (web services as well as native app and kiosk app teams) supporting clients existing project teams

● Lead team of highly skilled developers building complex API solution to allow client’s partners to integrate scheduling through their own services

● Coordinated “sanity check” activities to monitor and heighten moral during the COVID-19 pandemic and related forced quarantine of employees

● Responsible for various back office tasks related to team member management, invoicing, P&L activities, and adhering to strict protocol related to accurate reporting of financials for our monthly reports as a publicly traded company (NYSE: GLOB)

● Continuously involved in developing account strategy through various activities, including farming, conducting industry/company research, and brainstorming with various internal stakeholders to continuously improve our action plan for the account

● Budgeting, creating client demos, managing financials Senior Software Developer - Aug 2018 - Jun 2019

Lead Engineer for Security Revamp on Insurance App (classified client)

● Meticulously mapped out existing authentication procedures

● Proposed enhanced security protocols

● Utilized MAS products to build out new auth flow Lead Engineer for Security Remediation on Insurance App (classified client)

● Sole developer working on sub-project for enterprise insurance client

● Worked closely with client's team to analyze issues, architect solutions with no impact to existing performance, and ensure testing has been performed in multiple test and staging environments on web, iOS and Android platforms

● Meticulously identified, researched, tracked and resolved application vulnerabilities

● Engaged disorganized client stakeholders to manage a constantly evolving project stream

● Created documentation of work performed to add value to client’s engagement with Globant

Vanguard - 2014 - 2018

Project Manager and Stock Broker/Advisor

Applied bachelor's degree in finance to act as FINRA licensed broker managing client relations, team training, and project management

● Assisted in deployment of over $100M in assets into company products

● Served as project coordinator for multiple client onboardings

● Facilitated collaboration between brokers, financial advisors, and service agents while removing blockers to keep project on schedule

● Utilized internal software to track progress of onboarding and ensure a smooth integration of client into the PAS service

● Managed supervising and training groups of 12 – 15 employees in quarterly rotations

Education

East Carolina University

BS Business Management, Finance & Entrepreneurship Entrepreneurship, Finance 2008 - Jun 2013

Certified SAFe® 5.0 Product Owner/Product Manager - Scaled Agile, Inc. Issued Apr 2020 CERTIFICATE ID: 436*****-****

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