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Customer Service Call Center

Location:
Evergreen, NC, 28438
Salary:
Tbd
Posted:
August 20, 2023

Contact this candidate

Resume:

Joli Sarvis

Little River, SC *****

ady251@r.postjobfree.com

+1-910-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Homemaker/Volunteer

At Home - Lumberton, NC

April 2015 to Present

My name is Joli Sarvis and I'm currently looking for a career that I can thrive, learn, and feel good about myself at the end of the day. I am a people person who likes a challenge from time to time. I am good at finding solutions that fit the company and customer. I feel I would be an asset to your company and employees. I work well alone and I work well with others. Its important to me to have a good relationship with customers as well as employees. Given the opportunity I will prove myself. Thank you for your time.

Office Coordinator/Administrative Assistant

Century 21 Real Estate - North Myrtle Beach, SC

May 1997 to March 2015

• Answer all calls from guests and homeowners

• Attend to any incoming visitors and direct them to the proper department if needed

• Find solutions for any issues that may come up with guests or owners

• Make calls to vendors concerning bills or work that was not up to company standards

• Approve bills by in-house or outside contractors

• Assess any damages made by weather or guests, contact owners and discuss repairs

• Attend many conferences

• Order office supplies

• Scheduling for all maintenance

• Go to properties and make sure they are Renter Ready when needed

• Schedule winterizations for homes or condos (up to 650 properties)

• Have the ability to help with housekeeping when needed with phones, owners, guests and vendors

• Attend to laundry as needed

• Order supplies for laundry

• Abide by OSHA rules and regulations

Education

High school diploma

Fort Meade Middle/Senior High School - Maryland

September 1994 to May 1997

Skills

• Administrative Experience

• Microsoft Word

• Microsoft Excel

• As 400

• Office Management

• Customer service (10+ years)

• Management

• Quality Inspection

• Remodeling

• Human Resources

• Project Management

• English

• Quality Assurance

• Laundry attendant (10+ years)

• Cleaning

• Direct sales

• Sales

• Call center

• Custodial experience

Certifications and Licenses

Housing Quality Services

Present

Check properties new or remodeled and identify any issues and report them. Give the property owner / builders the information needed or approval needed for their home. Assessments

Customer focus & orientation — Highly Proficient

July 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Cleaner fit — Proficient

October 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Highly Proficient

July 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Proficient March 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Cleaner fit — Proficient

October 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Food service: Customer situations — Highly Proficient June 2022

Identifying and addressing customer needs in a food service setting Full results: Highly Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate