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Real Estate Customer Service

Location:
Palm Springs, CA
Posted:
August 20, 2023

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Resume:

CURRICULUM Sarah VITAE OF C. Whistler

OBJECTIVE:

Experienced manager seeking a new

challenge in a dynamic and diverse work

environment. Utilizing my strong leadership

and team management skills, I am eager

to take on a new role that will leverage my

expertise in operational and regulatory

compliance, client relationship management,

and problem-solving.

ADDITIONAL SKILLS & SERVICES:

• Customer service skills to ensure client

satisfaction and manage difficult situations.

• Strong Communication Skills to effectively

collaborate with clients, internal teams, and

external partners

• Problem Solving Skills to identify and resolve

issues in a timely and effective manner

• Strategic planning skills to develop and

implement business plans that align with

organizational goals

• Analytical skills to review financial reports

and identify trends and opportunities for

improvement

• Notary Public

• Knowledge of leased land procedures

pertaining to Bureau of Indian Affairs/

Coachella Valley

CONTACT INFORMATION:

37491 Cathedral Canyon Dr.,

Cathedral City, CA 92234

760-***-****

ady24o@r.postjobfree.com

EXPERIENCE:

Regional Escrow Operations Manager

The Pango Group, Glendale • July 2021 – Present

Manage and oversee the operations of multiple escrow offices within the region • Hire, train, and develop a team of escrow officers and support staff • Ensure compliance with all legal and regulatory requirements

• Collaborate with other departments • Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions. • Develop and maintain relationships with clients, real estate agents, and other stakeholders

Mortgage Lending Processor

Maverick Mortgage, San Diego • November 2020- July 2021 Review loan applications to ensure all necessary documentation is complete and accurate. • Order credit reports, title reports and appraisals • Communication with borrowers, lenders, and other parties involved in the loan process • Prepare and submit loan files to underwriting • Work with loan officers to resolve any issues that arise during the loan process

Escrow Officer Positions

The Heritage Escrow Company, San Diego • January 2015 – November 2020 WFG National Title Co., Palm Springs • May 2014 – December 2014 Five Star Escrow, San Diego • May 2013 - February 2014 Manage real estate escrow transactions, including processing and closing real estate transactions • Review and analyze escrow agreements, purchase agreements, and other documents related to the transaction • Prepare settlement statements and disburse funds to appropriate parties • Ensure compliance with all regulations and procedures related to real estate escrow transactions • Provide exceptional customer service to clients throughout the escrow process

• Build and maintain strong client relationships • Communicate with clients, real estate agents, and other parties involved in the transaction to provide updates and resolve any issues that arise • Work closely with lenders, title companies, and other service providers to ensure a smooth closing process • Manage escrow accounts and ensure accurate record- keeping • Handle any post-closing issues that arise, including disbursing funds and recording documents • Stay up-to-date on changes in regulations and procedures related to real estate escrow transactions

• Perform other duties as assigned



Contact this candidate