Tana R. Nelson

Experience

June ****- Present Time(Full-time) Dispatcher/NIBRS RAC (Reporting Agency Coordinator) Officer for Law Enforcement • City Of Indianola MS 38751

Job Duties

Receive and respond to emergency and non-emergency calls [enhanced 911.

Respond to non-emergency calls from the public, dispatchers, and other law enforcement agencies via telephone and radio systems.

Process and evaluate information received, prioritize calls dispatch required units to given locations.

Maintain status and locations of public safety personnel.

Utilize technology such as computers, radio systems, telephones, fax machines and other communication equipment.

Create and maintain automated or manual logs of public safety communications activity.

Access and enter sensitive data in local/state/national databases as necessary for investigative purposes.

Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties

Experience

April 2019- Present Time(part-time-status)

Asst. Supervisor/Dispatcher/Felony Case Manager/NIBRS RAC (Reporting Agency Coordinator)/Chief Secretary Officer for Law Enforcement • City of Hollandale MS 38748

Job duties

Receive and respond to emergency and non-emergency calls [enhanced 911.

Respond to non-emergency calls from the public, dispatchers, and other law enforcement agencies via telephone and radio systems.

Process and evaluate information received, prioritize calls dispatch required units to given locations.

Maintain status and locations of public safety personnel.

Utilize technology such as computers, radio systems, telephones, fax machines and other communication equipment.

Create and maintain automated or manual logs of public safety communications activity.

Access and enter sensitive data in local/state/national databases as necessary for investigative purposes.

Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties

Investigations (felony case management) build felony cases by initiating all the paperwork needed for court

Write felony affidavits with probable cause

Download 911 calls and transcript 911 calls for evidence in felony cases

Gather all paperwork needed for initial appearance and preliminary trial

Report to Mississippi NIBRS through submissions

Remain in compliance with NIBRS by submitting monthly police reports with 3% error rates

listed as a contact in the Mississippi NIBRS database and readily available to answer questions about the process.

The RAC will typically be copied on correspondence and email communications that are sent to the agency

Report to Standards and Training/Update tele communicators/patrolmen rosters

Communicate with District attorney for status of felony cases

Nov 2017- Jan 2019

Dispatcher/Law enforcement City of Indianola MS

Job Duties

Receive and respond to emergency and non-emergency calls [enhanced 911.

Respond to non-emergency calls from the public, dispatchers, and other law enforcement agencies via telephone and radio systems.

Process and evaluate information received, prioritize calls dispatch required units to given locations.

Maintain status and locations of public safety personnel.

Utilize technology such as computers, radio systems, telephones, fax machines and other communication equipment.

Create and maintain automated or manual logs of public safety communications activity.

Access and enter sensitive data in local/state/national databases as necessary for investigative purposes.

Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties

June 2010 – October 2017

Tac Officer/Dispatcher Supervisor City of Hollandale MS 38748

Job Duties

Receive and respond to emergency and non-emergency calls [enhanced 911.

Respond to non-emergency calls from the public, dispatchers, and other law enforcement agencies via telephone and radio systems.

Process and evaluate information received, prioritize calls dispatch required units to given locations.

Maintain status and locations of public safety personnel.

Utilize technology such as computers, radio systems, telephones, fax machines and other communication equipment.

Create and maintain automated or manual logs of public safety communications activity.

Access and enter sensitive data in local/state/national databases as necessary for investigative purposes.

Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties

May 2007 – June 2010

Cafeteria School Monitor --- Cliffdale Elementary, Fayetteville North Carolina, 28301

Job Duties

Develop a positive relationship with all the students, parents, staff members, and administration.

Supervise all students entering and exiting the cafeteria.

Assist students with cafeteria seating process.

Monitor behavior of students who have difficulties in the cafeteria during breakfast and lunch hours.

Enforce cafeteria procedures and rules

Report any inappropriate student behavior to the principal.

May 2006 – March 2007

Customer Service Representative—Walmart – Fayetteville, NC

Job Duties

Deal directly with customers either by telephone, electronically, or face to face.

Respond promptly to customer inquiries.

Handle and resolve all relevant information needed to receive customer conflict

Perform customer verifications

Process orders, forms, applications, and requests.

May 2001 – March 2006

Health Care Clinical Clerk Hollandale School District, Hollandale, MS

Job Duties

Polite phone etiquette.

Filing of medical records.

Tallying Questionnaire Information.

Assist Registered Nurses with Medicaid Screenings.

Assist in brainstorming proposals for grants.

Assist with organizing health fairs.

Assist with Teenage Disease Awareness Program.

Assist students with Preventative Use of Tobacco Program.

Testing for Hearing disabilities in students.

Learn Sign Language.

Computer Skills Spreadsheet

(Microsoft Excel Word) Processing

Perform customer verifications

Process orders, forms, applications, and requests.

Jan 1998 – April 2001

Substitute Teacher—Simmons High School Hollandale, MS

Job Duties

Responsible for providing instruction to the students.

Manage the classroom environment by controlling the noise level.

Promote student learning in absence of regular education classroom teacher.

Assign Writing assignments if need be for students in disciplinary trouble.

Assist in any matter of knowledge in the subject area to guarantee further education for students.

Education

AUGUST 1998 –MAY 1994 GRADUATED FROM SIMMONS HIGH SCHOOL

[DIPLOMA]

AUGUST 2005 TO MAY 2006 GRAUATED FROM HINDS COMMUNITY COLLEGE

ASSOCIATE DEGREE [GENERAL EDUCATION]

AWARDS/SPECIAL CERTIFICATES

STATE CERTIFIED EMERGENCY TELECOMMUNICATOR

515 Taft Street, Hollandale MS 38748

769-***-****

Cell-phone

ady24m@r.postjobfree.com

STATE CERTIFIED NIBRS REPORTING AGENT

STATE CERTIFIED TAC OFFICER/SUPERVISOR

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