George Edwards

* ***** ****, ******, ** ***** Cell: 501-***-**** ady243@r.postjobfree.com

Objective

To secure a challenging position in a dynamic NOC environment that utilizes my expertise in working with Cisco, Juniper, and Alcatel equipment while providing opportunities for continuous personal growth and development.

Experience

NOC ANALYST II WINDSTREAM COMMUNICATIONS WINDSTREAM COMMUNICATIONS SEPTEMBER 2016 - PRESENT

·Serve as an escalation point for Tier 1/2, providing technical expertise and guidance to resolve complex network issues.

·Effectively prioritize and manage work orders within the Remedy ticketing system, ensuring prompt and efficient resolution of multiple issues.

·Demonstrate exceptional problem-solving skills to quickly identify and isolate root causes of network problems and initiate appropriate corrective actions.

·Provide technical analysis and strategic guidance to customers, facilitating the prompt restoration of services.

·Proficiently troubleshoot Cisco, Juniper, and Alcatel devices to resolve network issues.

·Demonstrate expertise in resolving network outages and simplex on Fiber, Ethernet, and Copper circuits, both hardware and software/configuration related.

·Collaborate seamlessly with other groups, including IP Engineering, Transport NOC, Voice NOC, and Access, to effectively troubleshoot network issues.

·Work closely with field operations to quickly diagnose and resolve hardware issues, ensuring minimal service disruption.

·Expertly troubleshoot, diagnose, and resolve internal and external routing issues, including BGP and IS-IS, to ensure optimal network performance.

SURVEIALLANCE ANALYST I WINDSTREAM COMMUNICATIONS SEPTEMBER 2014 – SEPTEMBER 2016

·Proactively monitor a wide variety of information and network systems, including but not limited to telecommunications circuits, LAN/WAN systems, routers, and switches, to identify potential issues and ensure optimal network performance.

·Conduct basic systems testing and operational tasks such as network connectivity testing, log review, and performance analysis to identify and resolve issues proactively.

·Collaborate effectively with internal and external resources, including company technicians and engineers, to troubleshoot and resolve customer issues promptly and efficiently.

·Maintain an organized and detailed workload queue, documenting each ticket with comprehensive notes on the steps taken, test results, and resolution data.

·Effectively manage Remedy tickets for network outages or degradation, including opening, managing, and closing tickets with promptness and attention to detail.

SERVICE DEST TECHNICIAN ACXIOM CORPORATION MAY 2014 – SEPTEMBER 2014

·Serve as the primary point of contact for helpdesk support of level one, two, and three issues for local and remote users worldwide, providing prompt and efficient assistance with technical issues.

·Assist an average of 40-1000 users per day with a calm and creative demeanor, ensuring the highest level of customer satisfaction.

·Demonstrate exceptional technical expertise to identify and react accordingly to a wide range of technical issues.

·Support and troubleshoot software including Microsoft Office 2010, Outlook 2012, Internet Explorer, Lync, Active Directory provisioning, and troubleshooting, ensuring optimal software performance for users.

·Provide seamless end-user support for Microsoft Windows XP – Windows 7-8, including troubleshooting hardware and software issues to ensure optimal performance.

·Expertly support Mainframe users, including logging in and password troubleshooting, ensuring prompt and efficient resolution of issues.

·Resolve user issues within a Citrix environment, including troubleshooting issues for remote clients, ensuring the highest level of user satisfaction.

·Conduct extensive software, network, and systems support, demonstrating a deep understanding of complex technical issues.

·Effectively train customers on numerous applications and software, ensuring optimal user performance and productivity.

·Accurately document all calls, emails, and tickets in the Remedy ticketing system, as well as the CASD, to ensure a comprehensive understanding of the issues and their resolution.

Education

ASSOCIATE OF ELECTRIC ENGINEERING JUNE 1989 SOUTHERN TECH COLLEGE

CISCO CCNA CERTIFICATION AUGUST 2014 IN PROCESS OF RENEWAL

Skills & Abilities

·Willingness and ability to quickly learn new technologies

·Networking – LAN, WAN, TCP/IP

·Protocols – BGP, OSPF, MPLS

·Troubleshooting

·Monitoring tools

·Configuration management

·Communications and Documentation

Activities and Interests

Spending time with family, cooking, wood working, movies, sports and travel.

Contact this candidate