JENNIFER DELEON

Bloomingdale, IL ***** 872-***-**** ady23g@r.postjobfree.com

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader.

Facility Inspections

Reminder Calls

Accounts Payable and Receivable

Electronic Health Records Systems

Office Supplies and Inventory

Patient Admission

Meeting Support

Medical Procedures Scheduling

Inventory Control

Administrative Support

Microsoft Office

Referral Verification

Medical Office Manager, 01/2021 - Current

Brightside Clinic – Tinley Park, IL

Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.

Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.

Assessed processes and procedures, complying with OSHA and HIPAA regulations. Create and manage electronic patient records using Eclinical Works EMR, encompassing data entry and administrative functions related to insurance, billing and accounts receivable. Oversee the daily front desk operations and staff, functioning as the main liaison between the physicians and staff to maintain patient care and improve clinic efficiency. Set staff and physician schedules at four office locations of employees in a 4-physician practice. Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Order supplies for clinics

Front Desk Coordinator, 07/2020 - 01/2021

Metropolitan MD – Glenview, IL

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Maintained office supplies by taking inventory and submitted orders for low-stock items. Greeted visitors and customers upon arrival, offered assistance. Checked-in late-arrival guests, collected payments and verified insurance details and collect copays and deductibles.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Scheduled appointments in computer system.

Verified patient demographic information, copied documentation and directed to provided information. Managed upcoming surgery schedules.

Kept accounts in balance and ran daily reports to verify totals. Administrative Assistant/Patient Coordinator, 09/2018 - 04/2020 Plastic And Reconstructive Surgery – Arlington Heights, IL Managed Front desk, check in check out patients

Entered patient demographics and insurance into NEXTECH EMR system Managed schedules, Make appointments and process payments and post charges . End of day reports. Answered and directed phone calls to the appropriate staff and department. Monitored office supplies to order and replenish stock when necessary. Scheduled surgeries in office as well at other hospital facilities depending on insurance . Receptionist, 06/2015 - 09/2018

Melrose Eye Care – Elmwood Park, IL

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients and updated client records. Answered telephone calls promptly and directed calls accordingly. Enter patient demographics into or EMR system Revolution Scheduled and confirmed appointments.

Post charge and payments from insurance and patients. Bill vision claims to several vision plans through the portal for VSP, Davis Insurance, Illinicare, Envolve and March Vision.

Registration, 12/2009 - 10/2014

Northwestern Women's Health – Chicago, IL

Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.

Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.

Explained form wording to patients to help each understand information required. Operated standard office software applications to compile data and prepare information and correspondence.

Processed medical records requests, assuring release only to appropriate parties proper authorization. Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.

Used ECW to record and organize patient insurance and medical information. Administrative Assistant, 02/2005 - 11/2011

Medical Hair Restoration – Oak Brook, IL

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Responsible for some telephone communication with patients. Pull and file records dor daily appointments and review.

Sorted and distributed office mail and recorded incoming shipments for corporate records. Prepared new patient charts.

Responsible for checking patients in and out for upcoming appointments. Responsible for super billing charges for surgeries and products sold. Translated for Doctors

Other duties as assigned by the office manger to facilitate office functions. No Degree: Business Administration And Management

Northwestern Business College - Chicago, IL

Spanish

EDUCATION

LANGUAGES

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