Project Manager Customer Support
Resume:
Prasad Mamillapalli
Matthews NC 28105
*************@*****.***
https://www.linkedin.com/in/prasad-mamillapalli-5a5363a/
**Professional Summary: **
Results-driven software engineer with 20 years of experience in Identify root cause of issues and translate complex processes into clear, understandable, and actionable steps. Enthusiastic, client-focused team leader. Meet commitments with integrity. Deliver programming, quality assurance, applications installation and upgrading of software and hardware configuration.
Collaborative project manager, knowledge of complete SDLC various business applications, IT service Delivery, IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure, Mobile Applications Administration, value-added systems integration, and customer support. Collect and submit all required documentation for Production Change Requests. Effectively communicated with various teams throughout the change management process Familiarity with the software release cycle process. Ability to handle high pressure situations in a productive and professional way Adeptness to consistently prioritize tasks.
Areas of expertise:
**Skills: **
- Programming Languages: C; Java; PL/SQL, Tsql; Cobol
- Windows; Unix; Linux, Apache, Tomcat; Mobile, MS Office
- Database Management: [Oracle; SQL server, MySQL; Teradata; VLDB; multi-structured; SAS - [Other relevant skills]
-Other Skills: Sarbanes Oxley; PCI (Payment Card Holder Industry); AutoSys; Information Security, Identity and Access Management; Ecommerce, Audit compliance and reporting, FICO, Tableau, Jira, PVCS, PM (CPCC), ITSM/ITIL Best Practices
**Work Experience: **
System Support Analyst: :Wells Fargo Bank Charlotte North Carolina 2017 – 2020
Project FCM (FUTURES COMMISSION MERCHANT), Derivatives Access, Cash Management System
Support of FCM applications for new configuration client setups and troubleshooting issues, User Access and Operations teams requested reports about trades and transactions.
Representing for FCM team for change management, execution of Business continuity planning and fail over of application and communication.
Monthly score card to management about supported applications performance and metrics presenting the SLAs, business requested changes and incidents and application availability during the month.
Developed scripts and utilities like reports and automation for the supported applications.
Project: Servicing Operational Risk Management
Planned strategies and supported Banking applications. Always meeting customer support and management timely service levels agreements like release management, game plan design, execution, support, guidance and training end users
Implemented various scheduled releases by coordinating with business for functional specified requirements
Integrated with SQL (pull data with inner/outer joins from tables) data analysis, data loads, encryption and data sourcing
Communication and troubleshooting various end user day to day support applications issues.
Experienced in scripting and documentation at enterprise Level
Bank Of America Charlotte NC
Role Senior Analyst 2018
Collaborated with business and technical services; planned and executed strategies
supporting business applications within SLAs and leveraging global delivery model with 99% uptime.
Family Dollar
Role Senior Analyst 2013 – 2017
Project: Corporate Back Office Applications
Clear understanding of the strategic direction set by senior management as it relates to team goals.
Owning judgment to determines optimal solution to recommend.
Primary upward interaction is with direct supervisor or team leads.
interacts with peers and/or management levels at a client and/or within Accenture. Determines methods and procedures on new assignments with minimal guidance.
Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure. These solutions were successfully delivered within budget and on time to several projects and one of the largest retail companies.
supported over 18 business and back-office applications, achieving service level agreements and resolving issues / problems through Root Cause Analysis and proactive applications support with 95% uptime.
Upgraded applications including Payment Gateway Sales Audit, met growing needs of the business and integration and stability 99% of time throughout 365 days.
communicated with various teams throughout the change management process Familiarity with the software release cycle process. Ability to handle high pressure situations in a productive and professional way Adeptness to consistently prioritize tasks
Conducted load validation and holiday major sales for audit; provided ongoing data to internal and external stakeholders for Sarbanes Oxley (SOX) and PCI compliance, gaining 100% positive feedback from auditors.
Translated business needs into technical requirements and ensures all systems support and conform to business needs and specifications.
Role Software Developer Family Dollar Location 2000 - 2012
Designed multiple user interfaces, per defined technical requirements, meeting business functions and saving 25% development cost.
Developed code for Batch process using Pro*c and shell scripts, delivering 30% improved processing time.
Developed multiple analytical reports for various business needs, reducing execution time by 20%.
Conducted performance tests before each production release, showing 75% improved applications performance.
Validated and implemented coding standards with CAST tool, improving more than 35% of existing coding standards.
Executed technical upgrades, patches for test and production servers; met compliances and industry policies, providing 75% improved operational efficiency.
- Led a team of [X] developers in [specific project], achieving [quantifiable result].
- Improved [process or system] efficiency by [percentage or measure].
- Designed and maintained [feature, module, or application].
- [More responsibilities and achievements
**Education: **
Master of Arts (MA), Osmania University, Hyderabad, India
Post Graduate Diploma in Computer Sciences, Xavier Instituter of Management, Hyderabad, India
Mobile Applications, Content Management (BOX)
ERP Systems (Oracle Financials)
**Awards and Recognitions: **
- Innovative team building and automating the process
**Volunteer Work: **
- Community Help for organized events in the Temple and volunteer for Red cross blood donations campaign
**Languages:**
- English, Hindi and Telugu
**References:**
Available upon request.
Contact this candidate