Operations Manager

OPERATIONS MANAGER

Agbétowo B . ABBEY

Cotonou, Benin

002**-**-***-***

**************@*****.***

ABOUT ME

With over ten (10) years of professional experience in vessel call management and logistics, my skills include the coordination, planning of port activities related to ship calls. Also my adaptability, my abilities to work in team and independently added to my know-how, i wish to bring real added value to a developing company.

WORK EXPERIENCES

• Coordinate port activities related to ship calls;

• Supervise loading and unloading operations;

• Organize ship-related services such as fresh water supply, crew change, on-board parcel delivery, etc. ;

• Manage the delivery order process between consignee and charterer;

• Evaluate and optimize operational performance to ensure the expected quality of service;

• Develop action plans to improve operational performance;

• Coordinate with sales departments to ensure effective communication with customers;

• Evaluate and negotiate service contracts with suppliers;

• Maintain permanent contact via email/phone with all ship’s call stakeholders;

• Establish ship PDA, FDA and all invoices related to vessel call

• Manage and resolve problems between Port Authority/ Customs and vessel, charterer and customers etc Operations Manager January 2022 – Up to Now

TRANS SOHA Consignment and Transit Company Cotonou, Benin

• Coordinate all port activities related to vessel calls;

• Manage administrative and documentary formalities related to port operations;

• Plan and supervise loading and unloading operations;

• Draw up and manage documentary files for ship calls;

• Verify and validate cargo shipping documents;

• Coordinate with customs services to ensure regulatory compliance;

• Establish ship PDA, FDA and all invoices related to vessel call

• Manage and resolve problems between Port Authority/ Customs and vessel, charterer and customers etc Operations/Documentation Manager July 2020 - December 2021 CDDA SHIPPING Consignment company Cotonou, Benin EDUCATIONS

French (Fluent) English (Intermediate)

2016 Professional Master's Degree in

Transportation Economics

2005 Bachelor's degree in Geography

Option: Regional planning

University of Abomey-Calavi Benin

SKILLS

POINTS OF INTEREST

• Prepare and complete administrative formalities for ship calls;

• Establish ship PDAs, manage announcements and documents in the Guichet Unique Portuaire system;

• Assist with ship arrivals, supervise unloading operations and organize requested services;

• Prepare unloaded cargo documentation and administrative formalities prior to ship departure;

• Manage transit, sea and air freight files, identify potential problems and plan/coordinate the activity of port teams or occasional maritime personnel.

• Organize ship-related services such as fresh water supply, crew change, on-board parcel delivery, etc

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Operations / Documentation Manager

March 2014 - July 2020

PRIDE SHIPPING & SERVICES SA (Consignment and Transit Company) Cotonou, Benin

• Communicate and coordinate with port structures such as Cotonou Port Authority and shipper Council;

• Establish the necessary administrative documentation for ship unloading and update import/export manifests;

• Plan and coordinate ship loading and unloading operations, including the management of cargo inventories in port warehouses;

• manage customer disputes and claims;

• Prepare activity reports and port performance analysis to ensure continuous improvement of port operations. Operations and Documentation Assistant

Nov 2011 - March 2014

BENIN MARITIME SA Consignment companies

Cotonou, Benin

TRANINGS

2012 Participation in various training courses organized by SEGUB 2018 Training for VTR 21

2021 Participation in various training courses organized by GUCE

• Cooperation, teamwork and ability to work autonomously

• Supervision of port activities and inventory management of port materials and equipment.

• Planning and organization of services

• Microsoft word – excel - Outlook

• Identification of trends and resolution of operational problems.

• Effective communication skills

• Adaptability

Sport Reading Traveling

ABBEY Agbetowo Berenger

Music

Contact this candidate