ALESHA CHAVIS

**** **** ************ ****** ****, PA 17404 667-***-**** ady228@r.postjobfree.com

PROFESSIONAL PROFILE

Well-regarded, self-directed professional who combines 6+ years of combined phlebotomy and healthcare industry experience with strong customer service skills to illustrate value. Able to provide assessment, planning, advocacy, and guidance support to organizations that provide services for vulnerable populations. Sensitive to issues of culture, adverse life circumstances, and crisis situations.

Accustomed to working in environments that require sensitivity, accuracy, and confidentiality.

Attention to detail necessary to maintain accurate case notes, history, and data.

Relates to and works well with ill, disabled, and elderly individuals within diverse patient populations.

Communicates and interacts effectively and tactfully with patients, visitors, families, and healthcare providers.

Maintains privacy standards of protected health information in accordance with HIPAA guidelines.

Certified in CPR and First Aid and experience includes working in a hospital setting.

Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook).

KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Public and Community Health Systems Program Planning Interview Techniques

Delivery of Services Program Management Social Programs Wellness Self-Care

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2020

Baltimore City Community College – Baltimore, MD EKG Technician, Venipuncture, Urine Specimen Theory Training, 2016

Caroline Center – Baltimore, MD ꘡ Nursing Assistant / Geriatric Nursing Assistant, 2014

PROFESSIONAL EXPERIENCE

Program Manager (York, PA) 05/2023- present

Life’s New Beginnings

Direct care to individuals with intellectual disabilities and Autism.

Managing and training staff (direct Support professionals)

Manage the home and personal expenses of the individual.

Identifying and reporting mental health symptoms and behaviors of concern about the individual

Communicate effectively with other professionals such as Doctors and Psychiatrist

Transport individuals to outings and appointments as necessary

Prime Medical- Catonsville, MD 11/2022-05/2023

Office Manager

Greet and welcome guests as soon as they arrive at the office.

Direct visitors to the appropriate person and office.

Answer, screen, and forward incoming phone calls.

Provide basic and accurate information in-person and via phone/email.

Receive, sort, and distribute daily mail/deliveries.

Keep updated records of office expenses and costs.

Lorien Health – Ellicott City 01/2022-PRN

Activities Director Assistant

Develop weekly and Monthly activities schedule.

Interview potential employees.

Promote participation from residents for each activity.

Promote wellness and peer interaction with residents by booking vendors.

Interview and Evaluate residents for care planning.

Attend and Host care planning with resident families and other staff departments.

One on One activities with residents who are bed ridden or hospice.

Host and Plan events for special occasions

Transport residents

Direct, plan collectively and conflict resolute with activity assistants

Psychotherapeutic Services – Landover, MD 05/2021 –01/2022

Community Living Specialist / Overnight Shift Supervisor

Develop pleasant and respectful working relationships with parents, county social workers, contracted case managers, and other team members to encourage their participation in the person’s program plan.

Provide daily, hands on assistance with the behavior, medical and other needs of individuals with intellectual and developmental disabilities.

Perform crisis intervention and administer medication.

CSL Plasma – Baltimore, MD 01/2021 – 05/2021

Group Leader - Customer Service

Assessed self-administered health history and answered basic questions regarding donation process.

Referred donors, performed screenings, and took and recorded blood pressure, pulse, weight, and temperature.

Registered applicants, transferred donors based, and educated donors on use of therapeutic items.

Explained screening process, appointments, fees, and policies, and answered questions accurately.

LabCorp – Catonsville, MD 02/2017 – 02/2021

Patient Service Specialist / Phlebotomist

Handled front desk registration duties, checked patients in, verified identity, and documented purpose of visit.

Drew blood and obtained specimens by performing venipunctures and finger sticks.

Processed and shipped specimens and completed cash deposits using DTS software.

Saint Agnes Hospital – Baltimore, MD 04/2017 – 02/2018

Patient Care Technician – Med Surg Unit

Reviewed notes from the technician on staff from prior shift and helped with admissions, transfers, and discharges.

Took vital signs, obtained specimens, and documented activities using electronic health records software.

Assisted with activities of daily living such as personal hygiene, mobility, and feeding, and responded to needs.

Maria Health Care Center – Towson, MD 08/2014 – 04/2017

Certified Nursing Assistant (CNA) / Geriatric Nursing Assistant (GNA)

Assisted with plan of care, maintained clean and safe environment, and helped with activities of daily living to include personal hygiene, ambulation, and feeding.

Used proper body mechanics to transfer patients, and escorted patients to and from doctor appointments.

Completed documentation of patient related tasks.

Ensured the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.

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