Customer Service Representative

RITA DEAN

Frankfort, IN *****

765-***-**** -************@*****.***

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Dedicated customer service professional with extensive experience in customer service/warehousing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Microsoft Excel

• Staff Training

• Report Creation

• Business Development

• Fleet Dispatching

• Customer Relations

• Freight Operations

• Active Listening

• Microsoft Word

• Stocking and Replenishing

• Retail Sales Customer Service

• Order Fulfillment

• Senior Leadership Support

• Microsoft PowerPoint

• Microsoft Internet Explorer

• Computer Proficiency

• Oracle PeopleSoft

• Retail Materials Management

• Reading Comprehension

• Project Management Abilities

• Order Processing

• Time Management

• Livechat Messaging

• Microsoft SharePoint

• Lead Generation

• Recordkeeping Strengths

• Conflict Resolution

• Problem-Solving Ability

• Delivery Scheduling

• Issue and Complaint Resolution

• Data Evaluation

• Call Volume and Quality Metrics

• Brand Representation

• Typing Proficiency

• Promotional Support

• Strong Analytical and Problem-

Solving

• Call Center Operations

• Conflict Mediation

• Multi-Line Phone Talent

• Clerical Support

• Document and Records

Management

• Quality Control

• Customer Relationship

Management

• Microsoft Access

• Shipping and Receiving

Understanding

• Understanding Customer Needs

• Microsoft Windows

• Customer Service

• Coordination

• Research

• Prioritization

• Filing

• Grammar

• Proofreading

• Spreadsheets

Work History

10/2004 to 03/2023 Customer Service Representative

Ryder Integrated Logistics

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Handled Military Exports to Afghanistan and Kuwait.

• Handled the ordering of CHEP and heat treated pallets, along with keeping inventory of each.

• Daily calls with corporate and our inventory team to address any product/inventory issues.

• Coordinated all product returns into the facility.

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