619-***-****

ady20l@r.postjobfree.com

San Diego, CA

C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

Communication skills W O R K E X P E R I E N C E

Problem-solving and critical thinking

HR Policy Interpretation and communication

Recruitment and Interviewing

Data Entry, Analysis, and Reporting

New Hire Orientation and Onboarding

Leadership and management abilities

Teamwork and collaboration

Staff Training and development

Adaptability and flexibility

Attention to detail

Analytical skills

G-suite, Microsoft Office, Adobe Suite

Paychex

When I Work

Double major in Literature and Spanish

Studies

University of California Santa Cruz

3.8 GPA 2019-2023

Researcher

Dolores Huerta Research Center for the Americas

Human Rights Investigation Lab: University of California, Santa Cruz Investigated human rights issues using open source digital investigative tools independently and as part of a research team.

Used digital outlets for data collection including social media platforms & other online content sources.

Developed critical insights into the complexity of human rights issues facing the region.

Co-authored research reports as needed.

2022-2023

Highly accomplished, bilingual and results-driven professional with a strong background in management, literature, and Spanish studies. With extensive experience in successfully leading and overseeing teams, I bring a unique blend of leadership, analytical thinking, and cultural understanding to any organization.

L A N G U A G E S

English

Spanish

French

I V E T T E O R O Z C O

Manager

Verve Coffee

Santa Cruz, California

Leading a team of baristas, I provided guidance, support, and mentorship to foster a positive work environment.

Interpreted and communicated HR policies to employees, addressing inquiries related to job interviews, benefits, vacation time, and personnel policies. Conducted interviews and assessed job applicants, facilitating effective reference checks and creating comprehensive job offer documents. Ensured that all customer interactions were handled promptly, courteously, and professionally. Resolved customer inquiries, concerns, and complaints in a timely and satisfactory manner.

Overseeing daily operations, I ensured the coffee shop ran smoothly. This included monitoring inventory levels, placing orders, and managing stock. I coordinated with suppliers to ensure timely deliveries and handled any issues related to equipment maintenance or repairs.

Created and managed staff schedules, ensuring work compliance. Conducted training sessions to onboard new hires and ensure all staff members were knowledgeable about Verve's products, brewing techniques, and service standards.

Established credibility and rapport with staff, including supervisors, using exceptional communication skills in a professional business setting. Trained with the HR team at Verve for a HR position in the company. 2020-Present

Italian

PHR Certification-In Progress

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