Customer Service Representative
Resume:
Aljule Aying
Buyong, Maribago Lapu-Lapu City,Cebu, Philippines 6015
***********@*****.***
Summary Energetic and optimistic customer service professional with over 2 years of professional experience assisting customers in solving complex issues. A motivational small business entrepreneur with 1-year experience providing quality products and customer's satisfaction. Eager to support my future proprietor in becoming an outstanding hotel by providing top-class customer service experience.
Career history Business Owner at SSVINTAGEX USED CLOTHING STORE
Sep 2022 - Present (5 months)
Managed day-to-day operations of busy online shop and physical store.
Excellent customer servicing skills to ensure happiness not only with the clothing items but to create lasting relationships with others in order to better serve them.
Manage book keeping, expenses, and all other financial aspects of business
Produced and marketed photos online in a time efficient manner to move inventory quickly and efficiently as well as grow customer base and increase sales.
Time management skills for placing orders, collecting customer information, receiving payment and distributing items.
Supervised and trained 1-2 employees
Handled selection and purchasing of stocks.
Customer Service Representative at Sykes Asia Inc.
Sep 2021 - Dec 2021 (4 months)
Managing various customer complaints and provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file document.
Assisting customers for any claims or billing status that needs to be process.
Initiating outbound call to customer when needed.
Business Owner at Island Chef Grill House
Apr 2021 - Aug 2021 (5 months)
Managed day-to-day operations of busy online orders and physical store
Supervised 4 employees with the help of my business partners.
Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives.
Handled selection, purchasing and meeting with service vendors or product suppliers to facilitate delivery.
Telephone Operator at Savoy Hotel Mactan Newtown
Oct 2019 - Apr 2021 (1 year 7 months)
PRE - OPENING TEAM
•Answers incoming external and internal calls
•Providing excellent customer service to guest.
•Receives guest requests, direct phone calls to the designated Department and give customer assistance to questions or concerns a person may have.
•Provides information about hotel services to guest and assisting guests complains and requests
•Knows what action to take when an emergency call is required and assists in reporting telephone equipment or service complaints and problems
Paralegal Researcher at Uphold Global Services Incorporated
Jul 2019 - Oct 2019 (4 months)
Internal Trademark Research
Internal Domain Research
External Trademark Monitoring
Keep track of records and filing of internal Non-US Trademark
Skills Learning Aptitude, Time Management, Computer Literacy, Integrity, Ability to work under pressure, Communication Skills, Customer Service Skills, Interpersonal Skills
Languages English, Filipino
Education Bachelor of Science Tourism and Travel Management from Indiana Aerospace University
Finished 2019
•Dean’s Lister Distinction
Indiana Aerospace University
AY 2017-2018 (1st Semester)
•Dean’s Lister Distinction
Indiana Aerospace University
AY 2017-2018 (2nd Semester)
•PAL EXPRESS AIRLINE
On-The-Job Training (November 2018-March 2019)
Inflight Service Department
Licences & certifications Customer Service Excellence Training
Issued by Savoy Hotel Mactan Newtown
Issued on Nov 2019
Radio Handling Training
Issued by Savoy Hotel Mactan Newtown
Mar 2020 - Current
Personality Development Training
Issued by Savoy Hotel Mactan Newtown
Oct 2019 - Current
Leadership Training
Issued by Indiana Aerospace University
Feb 2016 - Current
The Role of Bureau of Customs in Airline and Tourism Industry
Issued by Indiana Aerospace University
Oct 2015 - Current
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