Customer Service General Manager

Lisa Cox

Dedicated, Hard Working Individual

Saint Marys, GA

To obtain a challenging position that, through hard work and results, will allow me the opportunity for rapid advancement. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Pizza Hut - Yulee, FL

November 2019 to Present

Support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. Hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met. Solving customer complaints quickly and with a smile. Providing feedback to restaurant team members in a positive manner. Following cash, security, inventory and labor policies and procedures. Reading and understanding reports and responding appropriately to solve problems. Typically assist general management in meeting or exceed established sales, revenue and profitability goal. Leading and directing teams of 10-25 people across various shifts

General Manager

Friendly Express - Saint Simons, GA

January 2018 to November 2019

Responsibilities Include:

Recruiting, interviewing, hiring, disciplining and firing staff at the store. Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store. Training new employees and providing ongoing education for employees. Evaluating staff based on performance-based metrics. Setting criteria for staff, such as sales performance and customer approval or complaints. Giving staff financial goals and sales targets to meet on a scheduled basis. Managing the store, both retail and company, inventory, including loss prevention through theft and breakage. Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers

General Manager

Krystals / Circle K - Fernandina Beach, FL

May 2017 to July 2018

Demonstrates the Krystal's Core Values while building high performing employees when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. Identifies and develops a pipeline of talent through effective succession planning tools and best practices. Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. Reinforces and follows the "Open Door" Policy with all employees. Partners with the People Services Team to ensure resolution to all employee relation activities and maintaining legal compliance in the restaurant. Works a schedule to ensure that all day parts are being observed, i.e. breakfast, lunch, dinner, late night and weekends Drives customer-focused culture by serving as a role model in resolving serious customer issues and training employees to meet or exceed customer service standards. Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems. Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Serve Safe, TAPS, or State approved equivalence. Ensures that restaurant level plan and marketing initiatives are in place. Property Manager

Extra Space Storage - Douglasville, GA

November 2011 to July 2018

Accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely. Work alongside your team to maximize sales objectives with each prospective customer via the phone, web or in person at your location. Recommend and implement marketing strategies based on competitor information. Exceptional customer service. Sell/upsell high quality retail merchandise. Tending to the property to ensure the facility is kept to the highest of cleanliness standards. Able to perform at a high level without constant supervision, but also thrives in a team environment. Manage the day to day operations of the business and provide mentoring opportunities with assistant managers. General Manager

Krystals Company - Austell, GA

July 1995 to November 2011

• Managed a team of 25 employees

• Monitored and maintained budgets

• Successfully implemented new policies and procedures to improve team efficiency

• Maintained staffing levels

• Managed and trained new hires

• Prepared payroll

• Planned and coordinated events

• Complied with labor, state and federal mandates

Head Teller/Customer Service Representative

Maco Educators Federal Credit Union - Marietta, GA January 1997 to December 2001

Opening and closing branch. Ordering money from Federal Reserve. Scheduling and reconciling drawers. Helping members and suggestive selling products. NMLS. Hiring, firing, training, and coaching. Cashier/ Cook / Team Leader

McDonald’s Restaurant”s - Mableton, GA

May 1992 to July 1995

Worked there when I was age 13-15 yes old. Started as cashier only and learned how to do everything in the store. Found another job because they would not give me a raise after working there for 2 years because of my age. It was the very first job I ever had and I loved it. Education

Certificate in Bartending

ABC Bartending School - Marietta, GA

January 2020 to March 2020

1 year at technical college courses in Accounting

Chattahoochee Technical College - Marietta, GA

August 1996 to September 1997

High school diploma in Required courses

John McEachern High School - Powder Springs, GA

August 1992 to July 1996

Associate's degree

Skills

• Succession planning

• Employee evaluation

• Performance management

• Retail management

• Employee relations

• Office manager experience

• Upselling

• Conflict management

• Employee orientation

• Change management

• Loss prevention

• Recruiting

• Assistant manager experience

• Interviewing

• Budgeting

• Strategic planning

• PeopleSoft

• OSHA

• Employment & labor law

• Pricing

• Sales management

• Manufacturing

• English

• Financial planning

• Communication skills

• Computer skills

• Microsoft Office

• B2B

• ERP systems

• Customer support

• Customer service

Certifications and Licenses

ServSafe

August 2018 to August 2021

Driver's License

August 2019 to September 2023

Bartender License

Food Handler Certification

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