Customer Service Travel Consultant

KELLY SMITH

**** ***** ****** ** *******, WA ****6

509-***-**** *************@*****.***

OBJECTIVE

To obtain a full time position as a Travel Consultant that will utilize my skills and experience as well as open career advancement and learning opportunities. SUMMARY OF QUALIFICATIONS

● Over fifteen years in Customer Service and travel related bookings including significant experience in cruise and vacation packages, account management, selling and reserving group space, and meeting deadlines to fulfill obligations.

● Additional experience in import / export trade rate negotiations, quality assurance, rate quotes, business correspondence, and troubleshooting problems.

● Computer proficiency in online and PC environments including experience word processing, spreadsheets, date entry and retrieval, email systems, and Internet navigation.

● Strong communication skills include ability to interact in a positive and productive manner, listen effectively, give or take direction, articulate ideas clearly, write concisely, and make compelling and informative oral presentations.

● Excellent organizational talents demonstrated in ability to prioritize high volume workload, schedule and plan jobs, multitask, delegate as needed, and meet commitments and deadlines.

EXPERIENCE

Cruises by Kay, Seattle, WA

Travel Consultant / Lead Cruise Consultant 11/93 to 2013 Responsible for all aspects of group booking; set up group space with various cruise lines. Marketed cruises to customers, kept account of all group space (sold and on hold). Handled all accounting, deposits, and final payments. Supervised staff of five Salespersons. Glacier Bay Cruise Line, Seattle, WA

Lead Travel Consultant 3/93to 6/03

Holland America Lines Westours, Seattle, Wa

Reservation Administration 11/82 to 2/92

Contacted and corresponded with clients and travel agents regarding balances due and final payments. Wrote business letters regarding booking and product information. Administered waiting lists for sold out cruises and cruise tours; handled all late reservations, discount coupons, standby promo, and authorization on credit cards. Knowledge of 40 land and cruise packages for back up relief reservations. Assist refund specialist during peak season. EDUCATION

SST Travel School – 1982

South Seattle Community College, Seattle, WA

Courses taken in Business Administration including Typing, Business Machines, Business English, Office Machines, and Accounting I, 1980 to 1982 Graduate of West Seattle High School, Seattle, WA – 1980 References available upon request.

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