CHARLES M.

FEDALIZO

ady1s0@r.postjobfree.com

(***) 840 - 9116

OBJECTIVE

I AM CURRENTLY SEEKING

FULL TIME EMPLOYEMENT IN

THE LOCAL GOLF INDUSTRY

AND TO SHARE MY

KNOWLEDGE IN PROVIDING

THE BEST CUSTOMER

SERIVCE

SKILLS

MANY YEARS OF RETAIL

SALES & CUSTOMER SERVICE

WITH POINT OF SALE & CASH

HANDLING EXPERIENCE

CLUB FITTING AND REPAIR OF

GOLF CULBS. A BASIC

KNOWLEDGE OF GOLF

EQUIPMENT

ABILITY TO WORK IN A TEAM

ENVIRONMENT

EXPERIENCE

US NAVY MORALE WELFARE AND RECREATION

APRIL 2021 – PRESENT

SEA ‘N AIR GOLF COURSE

RETAIL OPERATIONAL MANAGER, NF-3

As the Retail Operational Manager NF-3, I’m trained and practice the highest level of hospitality and customer service on the daily basis, I am responsible to assist my Head Professional on her day- to-day retail operations, such as, receiving and invoicing merchandise, displaying merchandise onto the sales floor immediately. I work closely with my vendors to game plan product launches of new product but address slower moving products to markdown and request chargeback of older products and models for credit

In addition, I was on the frontline support for checking in players, reserving tee times for guest over the phone, and maintained, organized, and most importantly the cleanliness on the sales floor. Also, I have ALL the necessary skills to fulfill all roles and responsibilities, such as opening, mid-support, and closing PROSHOP protocols for daily operations, I’m able to conduct standard cash handling/ credit card transactions to handle the check-in of patrons for tee times, taking phone calls for tee time reservations, creating/ assisting household profiles for booking online tee times, and basic merchandise sales. Also, I’m able to provide Outside Services, Starter/ Podium, and Player’s Assistant support when calling the tee, monitor/ maintain pace of play, and addressing golf course rules for patrons, maintain cleanliness in and around the Cart Barn and Pro Shop areas.

FAIRWAY GOLF USA

APRIL 2021 – DECEMBER 2022

SAN DIEGO/ CONVOY LOCATION

CLUB FITTER & GOLF EQUIPMENT SALES

This job was purely supplemental to my day job. As a golfer, I was able to grow my knowledge on the club building and club repair side of the golf industry.

I provided club fitting analysis using Trackman™ to recommend the best golf equipment recommendation for the golfer. Provide exceptional customer service to help customers purchase the right 2

equipment. Keep up with golf equipment and fitting knowledge to constantly improve the fitting experience. Club repair and Club building. Ensure all special orders are processed followed up and communicated with customers to provide timely and positive purchase experience. Continue to pursue better fitting experience to increase revenue and profitability

AMERICAN GOLF CORPORATION/ TOUCHSTONE GOLF

February 2018 – May 2021

NATIONAL CITY, CHULA VISTA, RIVERWALK GOLF COURSES ASSISTANT GENERAL MANAGER, PROSHOP MANAGER,

PROSHOP ATTENDANT

I assisted General Manager in achieving American Golf objectives by providing customer service in the pro shop and overseeing daily golf course operations when General Manager is not present. Checks members and guests in, utilizing the Point of Sale (POS) system for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards. Utilizes tee sheet demand management and demand generation strategies to meet marketing objectives. Maintains the pro shop environment by keeping the shop neat and orderly by assisting Merchandiser with display of new merchandise and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day. Manages golf shop staff job results by recruiting and recommending qualified candidates for hire; conducting training, supervision, and evaluation of staff, providing corrective action as necessary; scheduling of staff members to match demand patterns. Handles escalated member/guest service issues in a prompt and effective manner.

THE CITY OF SAN DIEGO, PARKS & REC, GOLF DIVISION

MAY 2016 - OCTOBER 2020

TORREY PINES GC, BALBOA PARK GC, MISSION BAY GC

RECREATIONAL AIDE, CITY GOLF STARTER

My role as a Golf Starter was to answer questions concerning the golf course and procedures, rules and regulations; determine and collect proper green fees from customers and arrange starting order for players; organize golfers into playing groups and make arrangements for timely spacing; patrol the golf course to interpret and enforce course rules; POS System [ForeUp, Golf Course Management Software] keep records, including those for numbers of players and cash receipts; operate a cash register/computer; 3

close out and balance cash register; determine and issue resident identification cards; and perform other duties as assigned. BOSE CORPORATION

FEBRUARY 1998 – MAY 2001

NAVAL BASE SAN DIEGO &

MARINE CORPS AIR STATION MIRAMAR

MILTARY SALES TERRITORY MANAGER,

SOUTHWEST REGION

As a Territory Sales Manager, I was responsible for the sales of Bose Professional products in the Military Exchange Retail Stores in the Pacific Southwest, Northern California including Nevada, Arizona, and parts of Texas. I was responsible for driving our key strategies, in order to attain an annual sales quota. I was responsible for the selection, development, and education of our Pro A/V Integrator partners, and for working with consultants and end-users within the territory to support sales of our products into vertical markets. I strived to achieve a proper balance of new business development and existing account management. EDUCATION

GENERAL STUDIES & PHILOSOPHY, A.A. DEGREE

SOUTHWESTERN COMMUNITY COLLEGE (Chula Vista CA)

1993 – 1995

KINESIOLOGY, B.S, DEGREE (NOT COMPLETED)

SAN DIEGO STATE UNIVERSITY (San Diego CA)

1995-1996*

I LEFT THE PROGRAM AFTER ONE YEAR TO ACCEPT A FULL TIME POSITION WITH THE BOSE CORPORATION

4

VOLUNTEER EXPERIENCE OR LEADERSHIP

AS A MEMBER OF US NAVY MORALE, WELFARE AND

RECREATION, I COMPLETED “STAR SERVICE PROGRAM”

FOR CREATING STEALLAR CUSTOMER RELATIONS. THIS 8-

HOUR COURSE PROGRAM FOCUSED ON MAKING

MEMBERABLE AND LASTING EXPERIENCES FOR OUR

MILITARY CUSTOMER

AS A MEMBER OF THE CITY OF SAN DIEGO, I WAS PART OF A TEAM THAT ENCOURAGED AND POPULARIZED YOUTH

GOLF FOR INNER CITY CHILDREN. THIS 5-WEEK PROGRAM

WAS HELD OVER THE SUMMER BREAK WHILE CHILDREN

WERE ON VACATION FROM SCHOOL

AS A MEMBER OF AMERICAN GOLF CORPORATION, I

PARTICIPATED AT NUMEROUS MANAGEMENT TRAINING

COURSES AT OUR SISTER PROPERTIES AND CORPORATE

OFFICES. KNOWLEDGE ACQUIRED WAS PASSED ON/

TRAINED BACK TO MY STAFF

AS A MEMBER OF THE BOSE CORPORATION, AS A TOP

SALES REPRESENTATIVE, I WAS SELECTED TO TRAIN AND

SHARE MY BEST PRACTICES AND SHARE MY EXPERIENCES.

TO MAKE US BETTER AND TO PASS ON OUR BEST

PRACTICES.

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