Front Office Manager

Summary

I am flexible and well organize individual use to work under pressure.

I am a good communicator with proven interpersonal skills in dealing with problem in a resourceful manner and who has valuable experience of providing a professional and efficient service to customer, managers and as well as sub-ordinates. Hard-working, good business acumen, proactive individual with reliable communication skills, both oral and written.

Skill Highlights

Problem-solving skills

Polite communication

skills

Teambuilding

Time management

Leadership

Innovative

Communication

Teamwork

Active listening

Work Experience

Maradiva Villa Resort & Spa: February 2020 till now Coastal Road Road, Flic en Flac.

Front Office Manager

In charge of Rooms Department

Including landscaping.

Hotel Shops

Works closely with other departments

Royal Caribbean Cruise: May 2017 – January 2020

Front Desk Manager

Meet with guest for any complain or issues during voyage.

To maintain staff abide the policies and procedures set by the company.

Profit making by upselling new voyage.

Encourage guest and pre-book for a comeback.

Constance Ephelia Resort Seychelles – March 2012 till April 2017 Front of House Manager

Exceeded goals through effective task prioritization and great work ethic.

Collaborated with everyone to achieve result.

Maintained energy and enthusiasm in fast-paced

environment.

Demonstrated respect, friendliness and willingness to help wherever needed.

Raj

Beeharry

Josephine

Personal detail

Date of Birth: 07 December 1973

Nationality: Mauritian

Marital Status: Married

Driving License: Yes

Contact

Address:

Morcellement Désamarrais,

L’Agrément,

St Pierre

Mauritius

Phone:

Mob: +230********

Landline: +230*******

Email:

************@*******.***

LinkedIn:

http://linkedin.com/in/raj-beeharry-

8b616130

Languages

English

French

Hindi

Creole

Overlook housekeeping operation budgeting, snagging and room refurbishment.

PPM plan for engineering during low occupancy.

Guide and assist FOM/AFOM in dealing with reservations, overbooking and room allocations.

Follow-up of procedures and strategic decisions taken and vetted for in management meetings.

To ensure training/action plan and goals are set for associates and training is done as per SOP’s

KPI’s

Shanti Maurice Nira Resort Spa – December 2010 – February 2012 Coastal Road Chemin Gregnier,Mauritius

Front Office Manager

Constance Prince Maurice – February 2007 till December 2010 Poste De Flacq, Mauritius

Night Manager

Taj Exotica Resort & Spa – February 2005 till January 2007 Coastal Road, Flic en Flac, Mauritius

Night Manager

Constance Prince Maurice – Pre Opening Team – October 1998 Till January 2005

Night Auditor

Education

Diploma in Tourism and Hospitality: Year 2012 – Year 2016 Academic Excellence in hospitality managementand all department including theory and practical.

Hotel School of Mauritius SGD – Reduit, Mauritius

Harvard Management – Online Year 2015

Extensive training in Front Office and Housekeeping Certifications

School Certificate

High School Certificate

Technical Skills

MS office - word, excel, power point and outlook

PMS - Fidelio,kelio,Taleo, Fidelio (Cruise ship),, ASR, AS400, Hogatex, Opera, Web Prolific and HMS

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