Customer Service Class A

Robert W. Green

********@*****.*** -704-***-****

PROFESSIONAL SUMMARY

United States Military Veteran, with over 30 years of Customer Service experience CLASS A CDL Driver

Experienced in HCFA-9CM/CPT-4 Coding, Patient charting, Payroll, and Petty Cash Excellent problem solver – particularly in high stress environment Team leader and collaborator – proven reputation for integrity and dependability that motivates team members and generates measurable results

TECHNICAL SKILLS

● Document Control and

Information Process

(HIPAA)

● Medical Coding

● Customer Service

● Staff Training and

Development

● Effectively Prioritize

Workflow/Tasks

● Meticulous Attention to

Detail

● Active Listening Skills

● Strong Sense of Urgency

● Oral and Written

Communications

EDUCATION & CERTIFICATIONS

Premier Truck Driving School, CLASS A CDL, Burns Harbor, IN 2012 New Wave Computer Training, Medical Billing Specialist, Philadelphia, PA 2006 RELATED PROFESSIONAL EXPERIENCE

CNS Cleaning Company, Bristol PA, Night Supervisor/Manager 03/2022-Current

● Train new hires on proper cleaning of sites

● Data Entry / Communication

● Inspector of commercial building

Amazon, Florence NJ, Warehouse worker 01/2022-Current

● Load/unload trucks

● Received incoming shipments

● Operated forklift and electric pallet jack

Pool Corp, Las Vegas, NV, Transportation/Warehouse Associate 2017-2021

● Picked and Packed Products for delivery/customers’ orders in warehouse, and for route trucks.

● Delivered Products to customers via Route Trucks

● Drove forklifts and Raymond to secure heavy weighted items from high areas.

● Received and inventoried items/products in the warehouse. AT&T/DIRECTV – Life shield Home Security, Langhorne, PA, Technical Support Specialist Level II 2015-2016

● Assist customers in troubleshooting and resolving issues with their home security systems over secure communication lines, while consistently achieve monthly goals and QA scores

● Identify client problems, research issues, and guide clients through corrective steps, while documenting all calls and troubleshooting steps used during call

Nikon-SYKES, Langhorne, PA, Customer Care Associate 2013-2015

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

● Resolve customers' service and billing complaints by performing activities such as exchanging merchandise and refunding money, referred unresolved customer grievances to designated departments for investigation

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