Personnel Security Account Manager
Resume:
Sherine Hendrickson
PERSONNEL SECURITY SPECIALIST
*******.***********@*******.***
Washington, DC
Adaptable and skilled professional with experience in personnel security, background investigations, training and leadership. Proven ability to interact effectively with diverse individuals and aiming to leverage my abilities to successfully fill the personnel security specialist role on your team.
EXPERIENCE
SPECIAL INVESTIGATOR (INDEPENDENT CONTRACTOR)
U.S. Department Of State, Bureau Of Diplomatic Security
Washington, DC
November 2022 - Present
Conduct background investigations in support of the Bureau of Diplomatic Security using
independent methods derived from previous experience and in accordance with procedures
established by Personnel Security Services for the U.S. Department of State and the National
Training Standards.
Applying basic investigative principles, concepts, and methods of fact-finding and investigative procedures, applying regulations and/or operating procedures within a technical program, adjudicating or substantiating cases/claims for legal/financial/medical benefits, military intelligence action, law enforcement, or legal work, or interviewing personnel for various reasons
Collect and report data required for assessments of the character, loyalty, and reliability
of applicants, employees and contractors to include verification of educational and
employment history; conduct record checks; interview subjects and references
Conduct preliminary inquiries into suspected misconduct by other investigators.
Interviewing current employees or contractors on adverse action reports stemmed from
official complaints on behaviors and conducts within the U.S. and abroad.
Prepare quality assessments of work for review and adjudication.
BACKGROUND INVESTIGATOR/ CERTIFIED FIELD TRAINER
Peraton
Washington, DC
May 2017 - Present
Conduct background investigations in support of national security for the purpose of determining
employment and fitness suitability of persons who require access to confidential, sensitive or classified U.S. Government information, systems and facilities.
Experience applying Executive Orders and Regulations governing personnel security processing for federal and contractor applicants.
Working knowledge of the continuous vetting process which involves regularly reviewing a cleared individual's background to ensure they continue to meet security clearance requirements and should continue to hold positions of trust throughout the U.S. Government to include DoD, IC and DHS.
Facilitate face-to-face interviews with the Subject and his/her neighbors, employers,
friends, and family, as well as gather record searches at police agencies, courthouses,
educational institutions, financial institutions, and medical/mental health facilities.
Report all obtained information in a clear and concise report of investigation pursuant to
Federal Investigative Standards based on five-tiered investigation guidelines.
Experience interpreting Governmental and commercial database checks to identify areas of concern during the investigative process
Experience analyzing investigative reports and other sources of information to identify security vulnerabilities; to develop investigative leads and determining migrating factors
Train and mentor new and experienced investigators by providing guidance and assistance with all personnel security regulations during field training exercises.
Developed and implemented training programs to enhance organizational efficiency.
Adapted lesson plans according to individual investigators' needs and abilities.
BENEFIT VERIFICATION SPECIALIST
Aerotek Lash Group AmerisourceBergen
Rockville, MD
October 2016 - February 2017
Processed prior authorization requests according to established Federal and State laws and procedures
Became familiar with ICD-10 and revenue coding for billing according to Medicare,
Medicaid and third-party insurance guidelines.
Identified restrictions and details on how to expedite patient access, documenting and
initiation prior authorization process, claims appeal, referral request, etc.
Completed quality review of work as part of finalizing product.
Maintained detailed records of all patient interactions with compliance standards.
FRAUD ANALYST
Jack Henry And Associates
Houston, TX
September 2014 - June 2016
Examined accounts for fraudulent/erroneous information, evaluating potential loss situations,
scoring and identifying transactions for potential fraud.
Created reports summarizing investigative findings and recommendations for management review.
Investigated and resolved irregular transactions reported by end users.
Identified and assessed risks and threats to assets, making contact with customers when
potential fraud or risk has been identified to verify account activity
Took corrective action in the event of fraudulent activity, dismantling fraudulent trends and
reporting to local and state law enforcement agencies.
INSURANCE WORKFLOW COORDINATOR/TRAINER
CoreLogic SafeRent
Atlanta, GA
November 2013 - August 2014
Created detailed workflows utilizing data from multiple sources.
Maintained databases containing information related to workflow processes such as task completion times, user comments.
Ensured compliance with applicable regulations related to data privacy, security.
Spearheaded the management and leadership of the insurance department, coordinating the
department's training programs and systems, as well as developing and assured appropriate
instructional design for all training programs that support the overall mission and strategy
Delivered feedback and coaching opportunity to associates to ensure call service and call
quality goals are met on a daily basis.
Ability to train, identify and pursue new ideas, solutions, methods and opportunities to
reach organizational strategic goals.
Processed background checks on applicants/tenants for my portfolio of 22 Premier clients
BACKGROUND CHECK ACCOUNT MANAGER
CoreLogic SafeRent
Atlanta, GA
June 2012 - November 2013
Processed background checks on applicants/tenants for property management companies
throughout the U.S.
Made recommendations to property management companies on which applicants should
be denied or accepted in order to reduce risk and assist properties with their bottom
line
Monitored and audit rental insurance coverage in order to ensure all occupied units have
sufficient amount of coverage based off leasing agreements
Assisted with accurate and current account billing by providing outstanding invoices, aging reports and submit credit requests as needed
Successfully develop and deploy sales and marketing strategies with clients and
prospects
EDUCATION
BACHELOR OF SCIENCE (B.S.) IN CRIMINAL JUSTICE
Southern New Hampshire University, Manchester, NH, US
Dec 2018
REFERENCES
References available upon request
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