Travel Coordinator Customer Service
Resume:
Allenania Rouse
Harker Heights, TX *****
ady1ph@r.postjobfree.com
Professional Summary
Goal-oriented travel coordinator successful at operating in fast-paced, high-volume environments to handle the needs of more than 500 monthly travelers. Well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skills
Travel Arrangement Coordination
Travel Knowledge
Business Relationship Management
Employee Evaluation
Logistics Support
Critical Thinking
Client Needs Assessment
Client Networking
Assignment of Benefits
Relationship Management
Travel Bookings Processes
Transportation Methods
Work History
August 2001 - February 2016
Temple Veterans Administration - Temple, TX
Beneficiary, Travel Coordinator
Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
Reviewed, input and paid invoices for travel-related services. Maintained thorough and accurate records of transactions. Resolved customer inquiries and complaints from multiple channels with moderate supervision. Complied with company standards while preparing internal, informal and official documentation.
Notified traveling personnel of constraints such as luggage limits and insurance requirements. Contributed ideas, decision-making skills and good judgment to achieve objectives. Identified and initiated problem resolution by updating and delegating actions to teammates or leadership.
Education
June 1977
Brentwood High School Brentwood, NY
High School Diploma
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