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Front Desk Customer Service

Location:
Houston, TX
Posted:
August 18, 2023

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Resume:

ROSALINDA SANCHEZ

**** ******** **

HOUSTON, TX *7049

713-***-****

ady1ot@r.postjobfree.com

Career Objectives

Seeking a position in Customer service or related field. Summary of Qualifications

Business professional with years experienced in the medical field Highly effective in negotiating and problem solving, strong skills in Basic computer software’s – E-clinical with EMR, Entergy with EMR, Med iSOFT, Pen-Rad, Centricity, able to work in high volume, team player. Coordinate exams such as Cat-Scans, MRI’s, N. Med, Us, X-ray insurance verification, scheduling.

Work History

MD ANDERSON 10-16 to 04-23

FCC/Business

Verify insurance by calling the health plan or verified through online portal Handled outbound and inbound calls, Obtain authorizations for medical procedures Financially counseled patients regarding billing, deductibles, coinsurance, co-pays. Advocate between patients, families, doctors and hospital staff Medix/MD Anderson Houston TX. 02-16 to 09-16

FCC/Business Office

Verify Insurance for new patients, make sure patients are financially cleared. Enter any data that’s missing.

The Rose, Houston, Texas 06-15 to 09-15

Medical Scheduler

Answer phones set appointments with patients or doctor office from emails received, also call patients on orders received by fax, scan documents.

Ehrlich and Associates, Houston, Texas 10-13 to 02-15 Front Desk Coordinator

Answer phones, set appointments, check in and check out patients, collect coinsurance, attach reports to patient accounts, scan documents.

Memorial Hermann, Houston, Texas 06-08 to 10-12

Patient Access III

Front desk, check-in and check- out patients collected co-ins, copays, run credit card payments, cash receipts, run reports, run copy of record from archives to a CD, request prior films fax over release of information, schedule appointments when needed, verify insurance, get authorizations when needed ask for clinical, scan all documents, answer phones...

Anesthesia Specialist of Houston, Texas 02-94 to 06-08 Collection Specialist

Handle all patient account receivables, post payments, run all credit card transactions, refile claims & appeals.

ADDITIONAL INFORMATION:

I would like to highlight the fact that I have worked in the medical field for a number of years. And have acquired many skills. I am a fast learner, a team player and my priorities are to the patients, needs within company procedures. Another highlight is organization. This cuts down the margin for mistakes.



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