*

Lee-Ellen A. Bowlegs

San Francisco, CA ***** 415-***-****

ady1ok@r.postjobfree.com

PROFESSIONAL

SUMMARY

An experienced, skillful, and dedicated health professional with extensive years of office administration and operations experience, ensuring patients receive the best care possible..

SKILLS

• Perform analytical and data

entry tasks.

• Answer patient calls, emails, and

questions

• Discuss cost of service, insurance

coverage, and payment options

with the patient

• Confidentially manage patient

accounts

• Schedule patient visits and

answer pre-visit questions.

• Ensure compliance with

professional standards &

regulatory requirements.

• Work as a team player to ensure

each patient receives the best

service possible.

• Schedule any necessary

outpatient appointments

• Get prior authorizations for

procedures.

• Scan documents into patient

charts.

• Meet with patients and families

regarding treatments, procedures,

medications, and continuing care.

• Assist care team with setting

goals for quality assurance and

best practices.

• Provide community resources and

referrals for continuing care.

• Proficient in Microsoft Office

Suite: MS Publisher, MS Visio;

Google Suite, Adobe Acrobat,

Adobe Creative Suite, Concur,

DocuSign, Epic EHR, EDRS,

and a host of other software

applications.

.

WORK HISTORY

SENIOR HEALTH EDUCATION ASSISTANT 11/16/2022 to 5/12/2023 Kaiser Permanente Medical Center San Francisco, CA Provide administrative support to the Health Education Department by scheduling Health Education and Nutritional Services Appointments in E- Consult, Epic, and Mainframe; Create and Send Patient DAR in Epic to Member Services; Book Health Education Classes for Patients; Create and send Class Rosters to Health Educators and Registered Dieticians; Answer the telephones; Answer Emails sent to the Health Education Mailbox; Check in Patients; Send Health Education Class Invites and Links to Patients; Process Payments for Fee- Based Health Education Classes; Process and Track Advanced Healthcare Directives; Recover Registration for Health Education Classes; Manage 2

Department’s Call Log; Manage Department’s Spreadsheets; and Setup Templates for the Health Education Department. Mail Expectant Mothers Prenatal Booklets; Receives and screens telephone calls and/or visitors. Answers questions and provides information related to general department operations, policies and procedures using discretion for matters pertaining to confidential or sensitive information. Schedule appointments for patients to see Certified Health Educators and registered Dieticians. PATIENT COORDINATOR II 04/2022 to 09/2022

UCSF Medical Center San Francisco, CA

Provide administrative support to the Multiple Sclerosis and Neuroinflammation Clinic and the Orthopedic Spine & Surgery Clinic that provided an exceptional patient experience which consisted of Scheduling Appointments and Surgery, Checking Patients Out after Scheduled Appointments, Attaching and Documenting Referrals, Managing Work Ques and the In-Basket in Apex, Uploading Documents in Apex, Send Lab Requisitions to Patients and Out- Patient Labs, Send Prescriptions to Out-Patient & Specialty Pharmacies, and Answer Patient Advice Emails in MyChart.

ADMINISTRATIVE COORDINATOR 02/2022 to 04/2022

The William and Flora Hewlett Foundation Menlo Park, CA Provide administrative support to the Finance and Legal Teams by managing calendars, setting up meetings and catering, travel, and agenda coordination Process invoices for payment using the Stampli application. Process expense reports using Concur. Complete Audit Confirmations for grantees using the Grant Management System (GMS) and Salesforce. Initiate and process Equivalency Determinations using NGO Source. Equivalency Determinations are used to determine if charitable organizations outside the US are equivalent to charitable organizations within the US. Processed EDD Reporting of subcontractors. Added vendors to the Grant Management System by uploading the W-9 and other bank information for payment.

MEDICAL RECEPTIONIST 08/2021 to 09/2021

Carbon Health San Francisco, CA

I was responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience which consisted of

• Scheduling

• Insurance Verification

• Collecting Co-payments.

• Acting as a resource, helping patients navigate the Carbon app.

• Writing Referrals

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• Prepared lab work

• Worked collaboratively on projects with clinical leadership to enhance the patient experience.

COVID-19 VACCINATION ADMINISTRATOR 03/2021 to 07/2021 Advanced Clinical Deerfield, IL

Served as a COVID-19 Vaccination Administrator for the vaccine program at the Moscone Center in San Francisco, CA. I provided administrative support on all vaccination activity inside the pod. I worked closely with the vaccinators to support the effective delivery of the vaccine, providing excellent customer service to all patients.

• Support the vaccinator in the delivery of the vaccination.

• Provide administrative support to the vaccination site’s staff.

• Ensure all paperwork has been provided pre-vaccination by the patient

(e.g., Check identity & confirm vaccine details. (Type, date, time, dose)

• Maintain, request, and transfer confidential patient records, ensuring they are stored in an accurate and secure filing system. Adhere to confidentiality as per the site’s policy.

• Prepare patient for the vaccination. (e.g., have their arm ready)

• Direct patient to the post vaccination waiting area within the pod.

• Record vaccination event and mark completion, if for any reason the vaccination have not been completed, record the information along with the reason.

• Provide non-clinical advice, information to patients/clients and relatives when necessary.

• Assist with data collection activities by ensuring records are up to date. Maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

• Check that all equipment is safe and available for use and support with the configuration of the vaccination station.

• Responsible for infection and waste control, cleaning, and sanitizing of the pod area.

• Work within organization’s policies, procedures, and guidelines. ADMINISTRATIVE SPECIALIST IV 02/2020 to 02/2021

Kaiser Permanente Medical Center South San Francisco, CA Serves as administrative liaison between manager and direct reports and others within Accreditation Regulation and Licensing (AR and L) Quality, Risk, and Safety Department at Kaiser Permanente Medical Center and outside the organization. Ensures smooth functioning of department/assigned area of responsibility. Coordinates activities between department and outside. 4

Coordinates administrative workflow of the department, and recommends new processes as needed.

Manage department's calendar, process invoices for payment and order office supplies by using the OneLink System, process on-boarding of new employees, and schedule conference rooms through the resource scheduler. Handles travel arrangements, arranges catering for all CME events, manage printing and production of promotional materials; coordinate AV and all other needs with third parties.

Prepare PolicyTech Reports, approve policies through PolicyTech, and scribe meeting minutes for Policies & Procedures Committee, and Grievance Committee.

On own initiative and discretion and based on priorities, commitments and current projects, assesses urgency/priorities, accepts or declines appointments and meetings and/or arranges for representation by subordinate-level staff member.

Appropriately refers substantive questions / key business issues to others and follows up to ensure resolution on behalf of manager. Assesses problems and develops solutions following general policies and procedures. May delegate problems or requests to staff members for resolution. Performs special assignments for manager which requires researching and collecting information needed to complete projects or reports; locating, analyzing and summarizing data to identify variances and provide recommendations; and producing reports requiring specialized content knowledge which may be the basis of significant decisions.

Uses a variety of software to prepare and format interoffice communications, letters, reports, confidential documents, etc. Prepares organization charts, presentations, etc. using desktop publishing. Manages existing databases such as Access which include data entry, identifying and correcting data inaccuracies, and running standard and ad hoc reports from existing databases. Manages department budget and makes recommendations to manager. Independently tracks and compiles expense receipts; prepares monthly expense reports.

Performs other related duties following standard office routine, practices and procedures or instructions.

Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation, and licensure requirements, and KP policies and procedures. ADMINISTRATIVE COORDINATOR 12/2019 to 01/2020

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Gilead Sciences Foster City, CA

Provide administrative support to the Respiratory & Inflammation Team at Gilead Sciences by managing calendars, setting up meetings, conferences, workshops, catering, travel, and agenda coordination.

Provide support with department's interview process and on-boarding. Process Work Orders, POs, expense reports and other payment inquiries. Liaise with external agencies/organizations to coordinate meetings and activities that are aligned to business need.

Build strong relationships across the organization to ensure execution of key department activities with minimal guidance from manager. ADMINISTRATIVE ASSISTANT 09/2017 to 04/2019

Premier Talent Partners and Alan J. Blair San Francisco, CA Provide administrative duties that supported the overall operations of the following companies: Dome Construction, Pixel Corps, Goodby, Silverstein & Partners, Schlesinger & Associates, Stifel Nicolaus Weisel, Kearns & West, Sackett National Holdings, Inc., and Bain & Company. These duties consisted of and were not limited to: Answered the telephones, received packages, ordered office supplies, scheduled meeting/conference rooms, processed invoices for payment, maintained office calendar using MS Outlook and Google Calendar, prepared correspondence using MSWord, prepared flowcharts using MS Visio, prepared graphic designs using Adobe InDesign; ordered catered meals and snacks, focus group assistant; technology tester; assemble construction contracts and send post construction packets to vendors and subcontractors; and worked as event assistant/AV assistant for Mobile World Congress Americas, Dreamforce 2015, 2016 & 2017, and SPIE. International Society for Optics and Photonics.

ADMINISTRATIVE ASSISTANT IV 12/2018 to 01/2019

Aerotek Staffing Agency South San Francisco, CA

Provided administrative duties that supported the overall operations of NAI Northern California and Rich Relevance. These duties consisted of: Answered the telephones, received packages, ordered office supplies, scheduled meeting/conference rooms, processed invoices for payment, maintained office calendar using Google Calendar, prepared correspondence using MS Word, prepared spreadsheets using Google Sheets, and prepared property listings and marketing materials using Adobe InDesign. Ordered snacks, prepared coffee daily and kept kitchen area tidy. PROJECT COORDINATOR 09/2018 to 11/2018

Artech Information Systems Morristown, NJ

Own the creation, management, and execution of PG&E's Campaign for the 6

Community solicitations. Serve as the primary point of contact for all status updates on solicitation activity. Compile and distribute timely communications to inform various internal and external stakeholders on solicitation status. Support the development of tools and trainings, which educate and empower third-party vendors to provide high quality proposals and well-run programs which deliver value to PG&E customers and help PG&E meet its energy savings goals. Assist in Campaign solicitation activities such as the creation of solicitations, negotiation of contracts, analysis of previous program solicitations, and coordination of team resources as needed. Support PG&E's regulatory activities for contract approval and support program managers in the management of approved contracts as needed.

MARKETING ADMINISTRATOR AND OFFICE MANAGER 04/2015 to 08/2017 Paragon Commercial Brokerage San Francisco, CA

Provided marketing and administrative duties that supported the overall operations of Paragon Commercial Brokerage. These duties consisted of: Preparing all marketing materials which included Offering Memorandums, Broker Opinion of Value (BOV), Postcards, and Print Advertisements by using Adobe InDesign. Maintained the company's website and Facebook page. Processed invoices for payment, received and processed agent commission checks, coordinated transactions and prepared transaction files, ordered office supplies, received mail and packages daily, and prepared sales reports for the monthly sales meetings. Managed a spreadsheet that contained all office expenses and expenditures; ordered catered lunch every Thursday and planned all office events.

CUSTOMER SERVICE REPRESENTATIVE 05/2014 to 03/2015 Robert Half San Francisco, CA

Provided administrative duties that supported the overall operations of the following companies: Jones Lang LaSalle and Crane Pest Control. These duties consisted of and were not limited to: Answered the telephones, received packages, ordered office supplies, scheduled meeting/conference rooms, processed service requests, scheduled service calls, and managed tenant files. OFFICE ADMINISTRATOR/FUNERAL COUNSELOR 05/2009 to 05/2014 The Bryant Mortuary San Francisco, CA

Provided administrative duties that supported the overall operations of The Bryant Mortuary. These duties consisted of and were not limited to: Assisted families with at-need and pre-arranged funeral arrangements. Prepared all correspondence in addition to mail merge. Prepared General Price Lists and Casket Price Lists. Managed accounts receivables log, cremation log, and removal log. 7

Processed credit card payments.

Processed death certificates by entering vital statistics into the California Electronic Death Registry System and securing doctor's attestation. Processed social security and military death benefit forms. Processed life insurance policy claims for payment. Ordered office supplies, cremation supplies, caskets, flowers, and limousines for funeral services. Prepared tribute videos and memorial programs for services. EDUCATION

High School Diploma 06/09/1989

Presentation High School, San Francisco, CA

Bachelor's Degree Political Science and Psychology 05/26/1994 California State University Long Beach, Long Beach, CA

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