Customer Service Inventory Control

Fiona Pou Retail Specialist/Receiver

********@*****.*** 912-***-**** Hinesville, GA

Dedicated, reliable retail specialist with several years of experience in a multi-department store and a customer-first mindset. Demonstrated history of managing inventory control processes to improve efficiency and productivity. Proven success in leveraging communications skills and knowledge of retail and inventory management to optimize inventory. Champion of cross-departmental teamwork.

Areas of Expertise include:

Customer Service

Policies & Procedures

Superior Communications

Project Management

Organization

Data Entry

Laws & Regulations

Inventory Control

Team-Orientated

Education & Credentials

Certificate in Office Administration and Technology, 1997

Honolulu Community College• Honolulu, HI

High School Diploma, 1996

Waianae High School • Waianae, HI

Professional Experience

Target Supply Chain • Midway, GA • 2021 to Present

Warehouse Associate/Packer

Ensured the accurate processing of merchandise to all stores and guests within the southeast service area for a Fortune 500 company. Engaged in problem solving to support the continuous improvement of distribution operations. Worked safely, quickly and efficiently to handle freight and move inventory throughout the warehouse.

Recognized as being part of a team that was Top 5 in productivity, companywide in 2021.

AAFES • Fort Stewart, GA • 2012 to Present

Receiver/Laborer/Customer Experience Associate

Implemented customer service and delivery function for one of the largest retailers in the United States. Provided efficient and courteous assistance to customers in sales and receiving activities. Efficiently unloaded, moved, stocked and priced merchandise across a wide variety of departments. Ensured the quick handling and accurate processing of all incoming firearms, along with various other high value merchandise.

Praised by customers and leadership team for excellent customer service.

McDonald’s • Hinesville, GA• 2012 to 2013

Crew Member

Greeted customers and operated cash register. Assembled food orders and handled drive-thru orders. Maintained stock and cleanliness of workstation. Provided friendly and professional customer care that met or exceeded McDonalds’ standards. Assisted management with inventory control and stock ordering.

AAFES • Fort Polk, LA • 2005 to 2009

Supervisor/Food Service Worker/Cashier

Delivered a personalized customer experience in a fast-paced food service facility. Prepared and served food and beverage to military patrons with a smile. Maintained a high level of sanitation and cleanliness that exceeded company policy and health department standards. Contributed to exceeding standards in all internal quality checks.

Recognized by senior management for being a major contributor to consistently meeting service and sales goals for the facility.

Additional Experience

Counter Help – Perfecto Cleaners – {2004 – 2005}

Housekeeper/Dietary Aid – Wahiawa General Hospital – {2002}

Assistant Manager – Meldisco (Kmart) – {1998 – 2000}

Dental Assistant – Kokua Kalihi Valley – {1997}

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