Customer Service Team Leader
Resume:
PHASE II-A BLOCK ** LOT ** GALILEE ST., VILLA LEYSON SUBD. BACAYAN
• CEBU CITY, PHILS. • 6000
• CELL#: 093******** • E-MAIL: **********@*****.*** ESLI TURIAGA CUIZON
PERSONAL DATA :
Nickname : Ace
Date of Birth : November 06, 1972
Civil Status : Married
Citizenship : Filipino
Height : 5’4
Weight : 135 lbs.
Religion : Roman Catholic
Health : Excellent
WORK EXPERIENCES :
January 24, 2022 – April 2022 elink Systems and Concepts Publishing and Marketing Consultant
- Call authors to publish their books.
- Call authors to market their books.
July 03, 2017 – April 06, 2018 Conduent Business Services Philippines Inc. Customer Care Associate (CCA)
- Assist providers’ concern (Verification of Benefits and Eligibility).
- Inbound / Outbound calls.
May 23, 2016 – October 14, 2016 Opsify Philippines Inc. Customer Care Representative (CCR)
- Assist customers' concern (Online purchase, replacement and refund).
- Inbound / Outbound calls.
February 25, 2009 – March 02, 2012 Northern Worx Inc. Team Leader (TL)
- Observe agents while on call (Magazine Subscription / Collections).
- Serve as a knowledge.
- Monitor attendance, sales and daily reports.
June 28, 2008 – January 29, 2009 Calltek Center International Inc. Customer Service Representative (CSR/TSE)
- Assist customers' concern (Video On Demand).
- Guide customers to fix the connection.
February 09, 2007 – June 03, 2008 Northern Telcoworks Inc. Telesales Specialist (TSS)
- Call customers to offer a magazine subscription. (Magazine Subscription)
- Call subscribers for the renewal of the subscription. February 07, 2006 – July 06, 2006 88th Floor Gifts Inc. Customer Service - Order Entry(Seasonal)
- Process customers order and costing (Awardscraft).
- Communicate with CSR in Ohio for minor changes on the customers' order. July 09, 2001 – April 15, 2005 LBC Mabuhay USA – Corp. Customer Associate (CA)
- Assist customers inquiry (Money remittances and packages).
- Processing of data and funding of money remittances. April 21, 2000 - June 27, 2001 PAFI
Data Controller (Volunteer)
- Assist member's contribution for the Foundation.
- Record all correspondence and reports.
EDUCATION :
1991 – 1997 University of San Jose-Recoletos, Cebu City Degree : Bachelor of Science in Computer Science
1989 – 1990 Cebu Technical School, Cebu City
1985 – 1989 University of Cebu, Cebu City
1979 – 1985 City Central School, Cebu City
1978 – 1979 St. Alfonso’s Learning Center Cebu City TRAININGS ATTENDED :
- Communication Enhancement Training
April 26, 2005 Right Training and Human Resources
L & K Bldg. Don Jose Avila St., C.C.
- Web Publishing Using HTML
March 16, 2001 Technocrest Systems Inc.
G/F JRG Bldg. Osmeña Blvd. C.C.
- Shielded Metal Arc Welding
November 27, 2000 TESDA (Technical Education and Skills Authority) Banilad St. cor. Lahug C.C.
INTERESTS :
Computers, Typing, Troubleshooting
REFERENCE :
Nino Roberto C.Gonzales
Asst. Chief Marketing Officer
Northern Worx KPO
Marifel Lauron
Team Leader
Conduent Business Services Philippines. Inc.
Hans Keish Romarate
Team Leader
Opsify Philippines Inc.
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