Project Management Business Analyst
Resume:
Gina Taylor, PMP 678-***-****
EXPERIENCE
Patient & Physician Portal Access Coordinator at Children's Hospital of Los Angeles May 2023-Present
- Review and process medical records access applications for adult patients and parents of minor children
- Assist applicants in resolving issues with information and identifying documents
- Affiliate physicians to the records of their patients
- Verify practice information for new providers and build their profiles in CHLA system Senior Managed Care Coordinator at National Vision, Inc. June 2018 – May 2023
-Managed doctor and store enrollment in an average of 12 national/state/regional-specific insurance payors
-Maintained an accurate database of greater than 1300 stores and roughly 10,000 doctors in a custom CRM
-Served as a Business Analyst for external development team for initial creation, enhancements and new features for custom CRM by providing QA testing, finding and logging bugs, maintaining backlog in JIRA, facilitating understanding between dev team and end users
-Oversaw training of new hires within the Managed Care Department
-Created and maintained documentation for numerous multi-level operational procedures via MS Office
-Reconciled enrollment reports with billing department’s reports and help to adjust enrollment discrepancies Construction Project Coordinator- Repair and Renovation at Invitation Homes June 2016 – June 2018
-Coordinated more than 100 maintenance requests between residents and maintenance engineers
-Created, maintained and tracked more than 100 resident concerns per day via Salesforce
-Elicited pertinent details regarding resident issues and utilize this information in order to determine and initiate the best course of resolution
-Determined best course of action based on cost, time and efficiency for a variety of repair scenarios
-Dispatched and mapped minimum of 5 residential requests per maintenance engineer routes for optimal service routes
-Coordinated vendors, resident schedules, supply routes and related expenditures for over 50 unit overhauls and renovations a month
Front Desk Supervisor at Fairfield Inn & Suites Alpharetta June 2014 – June 2016
-Created, maintained and altered reservations for more than 225 guests per week
-Acted as a personal curator for guest experience for frequent high-value lodgers
-Coordinated with the housekeeping supervisor in regards to occupancy rates, guest requests and any changes in reservations.
-Coordinated and maintained more than 50 reservations a day via inhouse ERP system
-Coordinated with housekeeping to ensure any special customer needs were met within 2 hours of customer check-in
-Worked with sister hotel properties to manage overflows during high occupancy periods
-Triaged with multiple sister properties to help to take care of customers and sister properties to help manage labor shortages
EDUCATION
The University of Georgia, BS: Psychology, Cum Laude The University of Georgia, BA: Sociology, Cum Laude CERTIFICATION
Project Management Professional Project Management Institute February 2023 Google Project Management Certificate August 2023
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