ABOUT ME

Throughout my education and work career, I have developed important

soft skills which are crucial for nowadays job requirements. I possess an attitude characterized by confidence, professionalism, and friendliness. Being in contact with a lot of people has given me the passion to treat everyone with respect and answer professionally to all their requirements.

Having a previous customer service experience has resulted in possessing resilience and the ability to engage with a variety of people. As a result, this has given me the possibility to become an excellent negotiator and the ability to work in high-volume calls.

Verbal communication skills and attention to detail have always been my strongest points.

WORK EXPERIENCE

Sheldi

Ametlli

Date of birth: 27/05/1991

Nationality: Albanian

Gender: Male

CONTACT

Rruga Irfan Tomini, pallati me

shigjeta.,

1001 Tirane, Albania

ady1l9@r.postjobfree.com

+355-*********

2013 – 2014 – Tirane, Albania

Costumer Care for Vodafone Italy

2014 – 2016 – Tirame, Albania

Costumer Care agent for Telecom Italy

2016 – 2018 – Tirane, Albania

09/2018 – 01/2019 – Tirane, Albania

Costumer Care agent for an e-commerce company in Italy called MediaWorld.

02/2019 – 01/2020 – Tirane, Albania

Quality Assurance for MediaWorld

01/2020 – CURRENT – Tirane, Albania

Costumer Care Supervisor for MediaWorld

Costumer Care Agent

ESG SH.P.K

Costumer Care Agent

Tregi Marketing Group

Specialist in the study of water

Ministry of Agriculture

Costumer Care Agent

Teleperformance Albania

Quality Assurance

Teleperformance Albania

Supervisor

Teleperformance Albania

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Albanian

OTHER LANGUAGE(S):

English

Listening

B2

Reading

B2

Spoken

production

B2

Spoken

interaction

B2

Writing

B2

Italian

Listening

B2

Reading

B2

Spoken

production

B2

Spoken

interaction

B2

Writing

B2

DIGITAL SKILLS

Microsoft Word / Microsoft Excel / Microsoft Powerpoint / Microsoft Office / Zoom

2010 – 2015 – Tirane, Albania

2015 – 2017 – Tirane, Albania

Bachelor Degree in Biology

Faculty of Natural Sciences

Master Degree in Environmental Biology

Faculty of Natural Sciences

Received qualification in the underwater environment

Contact this candidate