Katherine Williams

*** **** *** ******

Pittsburg CA 94565

Cell 925-***-****

E-Mail Address: ady1l1@r.postjobfree.com

Qualifications Profile

• Offer over Thirty years of work experience.

• Conscientious worker with strong attention to details and the ability to work competently under pressure efficiently and timely; able to assume responsibility immediately and progress rapidly; team player with a positive attitude

• Strong administrative and organizational background which includes written and oral communication skills

• Highly proficient in the Microsoft Office suites and Windows Operating system series. RELEVANT EXPERIENCE

Customer Service Background

Clerk Experienced Level

• Working with county related multiple software applications, including the standard Microsoft Office suite and Windows operating system.

• Research county benefits eligibility for clients. Process, and register applications. Uploading and scanning time sensitive documents

• Assigning work units to eligibility workers

• Intense research of possible fraud, general office support. Covered California Exchange Customer Service Agent 1

• Answer customer inquiries through multiple system and toll-free telephone numbers for responding to inbound and other calls as necessary.

• Handle requests through customer inquiries and complaints using business knowledge professionalism and efficiency to maximize and facilitate one-call resolution.

• Refer unresolved customer complaints to the Customer Service Supervisor or other appropriate staff.

• Respond to customers' inquiries complaints and refers requests using business knowledge policy uniform procedures professionalism and efficiency to facilitate one-call resolution.

• Record customer interactions recording details of inquiries complaints or comments as well as actions taken. Senior Living.Net Virtual Customer Service Representative (Remote)

• Primary point of contact for families’ community partners and local referral partners. Communicating with families matching families with partner communities and finding non-partner services that could be appropriate as well based on the needs of each individual family.

National Electronic Warranty Virtual Customer Service Representative (Remote)

• Responsible for customer service support of inquiries from customers regarding trouble shooting and technical assistance for DirecTV hardware and software issues pricing packages and available features. Troubleshooting and responding with practical non-technical jargon.

Arise Virtual Solutions Virtual Customer Service Representative (Remote)

• Enjoyed providing world-class customer sales support and service to many of the largest Fortune 500 companies to include AT&T Carnival Quill Office Supplies Disney Dinning and more. Mosaic Sales Solutions Microsoft Windows Guru

• Enjoyed conducting Team Member workshops demonstrations and one-one demonstrations and trainings assisting customer’s needs in person regarding Window’s latest technologies CompUSA Training Sales Coordinator

• Responsible for accessing training needs of stores employees and public and private sectors. Scheduled sessions taught and assisted in the learning curriculum as well as classroom set-ups and readiness. CompUSA Technology Instructor

Responsible for private sector corporate dedicated and one-on-one training introducing basic intermediate and advanced training on Windows Operating systems Microsoft Office suites Internet and Email technology in a classroom workshop or onsite setting.

Administrative Skills

2

• Windows Operating Systems 3.1 to present Windows.

• Microsoft Office Suites 97 – Office 365/2016 Email Internet.

• Proven compentency to use computers for word processing spreadsheet database management and other applications.

• Thorough understanding to complete forms in keeping with company procedures.

• Proven ability to communicate technical information in an accurate and customer-friendly way.

• Exceptional verbal and written communication skills.

• Dedicated and careful- High level of correctness and strong attention to detail. EMPLOYMENT HISTORY

07/10 – Present Cusromer Service Agent 1/Clerk Experienced Level Contra Costa County 11/12 – 02/13 Senior Care Advisor Real Page Senior Living. Net 08/11 – 03/12 Customer Care Representative National Electronic Warranty 08/09 – 08/11 Virtual Customer Care Representative Arise Virtual Solutions 09/08 – 06/09 Windows Guru Mosaic Sales Solutions

01/07 – 01/08 Training Sales Coordinator CompUSA Super Training Centers 04/99 – 09/05 Technology Instructor CompUSA Super Training Centers

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