It Field Technician

Tuenebari Vincent

EDUCATION:

●Bachelor of science in Information System, Morgan State University, 2021

EXPERIENCE:

TD SYNNEX – Baltimore MD Aug 23 – Present

IT Field Technician

Provide remote support for installed fleet.

Perform maintenance activities as required.

Perform analytical testing to troubleshoot and repair equipment.

Document daily service actions on database using salesforce.

Provide customers with informal training around the operations and maintenance of systems.

Maintain courteous and knowledgeable communications with customers.

Veterans Affairs Medical Center – Baltimore MD Jan 23 – Jul 23

IT Support Specialist

●Provide support for implementation, troubleshooting and maintenance of IT systems.

●Manage the daily activities of configuration and operation of IT systems.

●Provide support for A/V and escalate break/fix of monitors and webcams in conference rooms, as well as support for VoIP telephones. Mobile device and remote access support includes technologies such as laptops, cell phones, security tokens, Wi-Fi, Bluetooth, hotspot and VPN.

●Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

●Provide Tier 1 Help Desk and Tier 2 Escalation problem identification, diagnosis and resolution of problems.

EnTrust Solutions Group Jan 22 – Oct 22

Field Technician

●Used Excel to organize and analyze data collected from projects. Supported remote users with RDP to resolve there ticket.

●Maintaining and updating system files necessary to control all aspects of the system operation and access.

●Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.

●Planning and delivery of IT customer support services.

●Diagnosing and resolving problems in response to a customer reported incident via trouble ticket

●Resolving Customer Related Technical Software and Hardware Problems

Kindalle Home Healthcare Jan 21 – Dec 21

Information Technology Specialist

●Diagnosed customers technical problems and provided creative solutions and alternatives that met business needs, maintaining a high level of customer focus in all interactions.

●Gained hands-on experience with data migration. Backed up and transferred data from pc, macs and iphone into a new system. Tested the new system after the migration process to find errors and/or points of corruption.

●Utilized ticketing system to answer user questions. Solved mac, iphone and pc issues onsite. Directed support calls to the appropriate technical team member for resolution. Offered solutions to quickly get users up and running.

●Maintained technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

R&A Tech Jan 18 – Dec 19

Computer Technician

●Assembled and installed computer hardware from parts. Customized and built computer systems according to customer specifications and budget.

●Tested and debugged computer devices to ensure proper operation. Dismantled faulty computer systems and repaired them efficiently.

●Gained extensive knowledge of computer systems functionality and quality control.

References

Supervisor, Jeff Bordogna 412-***-**** ady1kl@r.postjobfree.com

Coworker, Jonathan Currie 443-***-**** ady1kl@r.postjobfree.com

Coworker, Shanell Shepperd 443-***-**** ady1kl@r.postjobfree.com

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