Social Media Customer Service
Resume:
Gina Alexander
ady1kj@r.postjobfree.com
Experience
Best Frequencies Forever (BFF.fm) – Music Show Producer/DJ - San Francisco, CA
●Prepared appropriate music for each show. (weekly)
●Created promotional materials, and correspondence.
●Monitored email and maintain calendar.
●Social Media Marketing
●Event planning, scheduling of show’s guests, recording/editing, videos, photography, catering
and any other accommodations as needed
9/2021 - 3/2022
Allegis / Blue Shield of California - Member Level Processor Associate (Remote)
Robert Half – Walnut Creek, CA
●Customer service for health insurance. Use of MS Office, databases, and internet-based tools using dual screens to process health plan applications.
●Data entry, research, problem solving, plus communicating with brokers and applicants through via phone and/or email.
●Verified and/or obtained additional information to complete processing work.
●Making decisions based on review of source documents for routine and difficult processing issues.
●Research information as appropriate to resolve problems encountered.
11/2016-2/2020
Radio Valencia – San Francisco, CA
Music Show Producer/DJ (11/2017 – 2/2020)
Talk Show Producer/Manager (11/2016 – 11/2017)
●Prepared appropriate music for each show. (weekly)
●Created promotional materials, and correspondence.
●Monitored email and maintain calendar.
●Social Media Marketing
●Event planning, scheduling of show’s guests, recording/editing, videos, photography, catering
and any other accommodations as needed
3/2016 – 10/2019
San Francisco State University – Office Manager/Marketing (IAC-Science) – San Francisco, CA
•Handled inquiries via phone and correspondence.
•Scheduled meetings, appointments, and travel arrangements.
•Marketing materials and reports.
•Conducted research via internet-based tools.
•Handled multiple work unit priorities and projects.
•Applied a wide variety of policies and procedures where specific guidelines may not exist.
•Working knowledge of budget policies and procedures; vendor payment and expense report
2/2015 – 8/2016
KGM1 On-line Radio – Executive Assistant/Talk Show Producer - Alameda, CA
●Prepared topic information and research for each show. (weekly)
●Created press releases, promotional materials, and correspondence.
●Monitored email and maintained calendar.
●Social Media Marketing and Show Website
●Scheduled show’s guests, videos, photography, catering and any other accommodations as needed.
2007 – 2009
Clear Channel Radio (iHeartMedia, Inc.) - Promotions Assistant/Event Coordinator - San Francisco, CA
●Internship with radio stations KYLD and KISQ
●Assisted with the organization and set-up of concerts and promotional events.
●Handled contests, prize distribution, intern screening, artist contracts, travel, and hotel accommodations, and check requests.
●Social Media Marketing and Text Blitzes
●Monitored correspondence, e-mail, and phone messages.
2005 - 2008
Washington Mutual Card Services – Executive Assistant/Corporate Services - San Francisco, CA
●Organized on-site corporate meetings in addition to management of receptionists and mail room attendants.
●Vendor liaison for property management, air/ground transportation, hotel accommodations, exhibit displays, entertainment, and catering
●Maintained tidiness and functionality of meeting facilities, handle minor IT Help Desk tickets, A/V and Video Conference Equipment
●Supported C-Level Executives, VPs, Human Resources, and assist AVP of Business Operations with company-wide employee events and off-site meetings.
●Handled correspondence, presentations, proposals, event invoices, and expense reports via MS Office
Education
San Francisco State University, San Francisco, CA
●Bachelor of Science in Business Administration with a concentration in Marketing
Completion Date: May 2024
Heald College, Concord, CA
●Associate of Arts in Business Administration, Graduation Date: April 2015
Skills
Typing 65 WPM, 10-key 8,000 SPM, Mac, PC Windows, all programs of MS Office (Word, Excel, Power Point, Access, Teams, and Publisher), ADP, QuickBooks, MS Outlook (Email, Booking, and Scheduling), Slack, Adobe, Share Point, Concur, Salesforce, Social Media Marketing, Word Press, Domestic/International Travel, plus Sound & Audio-visuals, Meeting/Event planning, and Zoom.
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