Customer Service Sales Representative
Resume:
EXPERIENCE
Strong dedication to helping customers resolve issues and
cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with both callers and on-site customers.
SHABET MUHUMUZA
C U S T OMER S E R V I C E R E P R E S E N T A T I V E EDUCATION
Diploma in PCB Sciences
Physics, Chemistry and Biology
CONTACT
Rwanda Gollila Tours Nov 2015-Dec 2016
CUSTOMER SERVICE REP.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various
channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as
necessary.
Providing feedback on the efficiency of the customer service process.
Nyamata Highschool
RELEVANT SKILLS
*****************@*****.***
3275 Kigali, Rwanda
Microsoft office 365
google workspace
Technical IT support
electronics support
Internet support
PROFESSIONAL SKILLS
Clear Communication Skills
Adaptability
Positive language
Organization
Conveniency
Emotional Intelligence
Attention to details
FRONT DESK RECEPTIONIST
Provide administrative support to the office manager, project manager, general contractor, and other
construction management staff
Answer incoming phone calls and respond to emails in a professional way
Act as a point of contact for vendors, subcontractors, and various construction services teams and solicit quotes from them for new jobs
Prepare forms such as change orders, purchase orders, service agreements, and subcontracts
Execute clerical and general office duties such as setting up filing systems, data entry, typing, copying, ordering office supplies
Horizon Group May - Dec 2017
EXPERIENCE
SALES REPRESENTATIVE
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments
MTN: Mobile Telecommunication Network
SALES REPRESENTATIVE
Forever Living Products
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments
LANGUAGES
English
Kiswahili
Kinyarwanda
Contact this candidate