Customer Service Representative

Miranda Beavers

Southfield, MI ***** 248-***-**** ady1jr@r.postjobfree.com

Summary

Results-driven Pupil Accountant successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.

Skills

Pupil Accounting

Successful Field Audits

PowerSchool Software Training

Student Admission Coordinator

Student Attendance

Training & Development of district software programs

Friendly, Positive Attitude

Planning & Organizing

Problem Resolution

Microsoft Office

Customer Service

Data Management

Planning and Coordination

Experience

DISTRICT STUDENT RECORDS COORDINTOR 08/2003 - Current

Marvin L. Winans Academy of Performing Arts - Detroit, MI

Prepared reports using academic or institutional data and information.

Answered application and enrollment inquiries from public via telephone or email.

Explained school policies and enrollment process to students and families.

Completed document faxing, bookkeeping and accurate filing.

Coordinated with admission team to schedule admission and recruitment programs.

Maintained student admissions database with clear and complete student enrollment files.

Made contact with prospective students to set up face-to-face appointments.

Assisted students in completing admission forms and other related paperwork for speedy admissions process.

Facilitated student admissions and processed applications and transcripts.

Perform State Pupil Accounting Audits

Assist with the compiling of all State required reports.

Perform on-site training session with instructional staff on Attendance/Grade Book Software.

Stayed up-to-date with all pupil accounting policies and procedures.

Oversee the accuracy of Student Attendance Records.

Process District Report Cards/Progress Reports.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 10/1985 - 09/2000

Automobile Club of America (AAA) - Dearborn, MI

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Used available resources to provide efficient and accurate solutions for customer service requests.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Trained and supervised new employees to promote overall team productivity and consistent service.

Promoted available products and services to customers during service, account management and order calls.

Education and Training

Davenport University - Grand Rapids, MI Some College (No Degree)

Marketing Management And Research

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